Kristi McE

[Kristi McE @KristiMcE]

@astoundconnects This outage in Naperville / Chicago area is ridiculous. Over 8 hours with no real updates. Yes, I’ve DMd. NOT helpful. Why not just be honest in an update?

[Kristi McE @KristiMcE]

@astoundconnects @sadude69 And then you tell us in DMs that you have no information. ASTOUNDingly horrible.

[Kristi McE @KristiMcE]

@astoundconnects @mikes2923 DMs get the same answer- no idea of time to resolution. I can’t wait to switch providers.

[Kristi McE @KristiMcE]

@KarthikJaya028 @RVIII @astoundconnects My husband just got off the phone with @astoundconnects - we will have continued outages in Naperville for the rest of the weekend. They can’t figure out the issue. But they’re really sorry for the inconvenience. 🙄

[Kristi McE @KristiMcE]

@astoundconnects @davetrollope Why do you keep telling people to DM, but you won’t answer the DMs?

[Kristi McE @KristiMcE]

@astoundconnects @BookVixen5 I’ve been sending DMs but no one is responding.

[Kristi McE @KristiMcE]

@astoundconnects @JohnWSchuch I sent multiple DMs and no one is responding

[Kristi McE @KristiMcE]

@RVIII @astoundconnects Yep - out for around 4 hours this morning, back on for a little while - now out again. @astoundconnects can you please let us know what is going on in Naperville?

[Kristi McE @KristiMcE]

@emeader @astoundconnects Yes, it’s been horrible in Naperville.

[Kristi McE @KristiMcE]

@nataliegwinters Maybe consider spelling lessons?

[Kristi McE @KristiMcE]

@bluhue123 👍

[Kristi McE @KristiMcE]

@JeremyTheberge1 @astoundconnects Yeah, first they tried to tell me it was my equipment and someone could come out tomorrow. Then they noted an outage in Naperville. Great timing.

[Kamala Harris @KamalaHarris]

Donald Trump was fired by 81 million people.

[Kristi McE @KristiMcE]

@astoundconnects Is there currently an outage in Naperville, IL?

[scpuff @scpuff]

@astoundconnects For those who are affected, complaints can be filed with the Illinois Commerce Commission (ICC) https://t.co/jbO863Fcf2

[Kristi McE @KristiMcE]

@MamoSchmitz @astoundconnects Agree - my house is XFinity ready. Thinking it’s time to make the switch. The amount of outages is getting ridiculous and what’s worse is the lack of communication.

[Kristi McE @KristiMcE]

@tradejz @astoundconnects Exactly - there is clearly an outage in Naperville. Just post an update - it shouldn’t take our phone numbers to send a broad update on the Naperville outage. Their system upgrade caused this - why not just be honest?

[yacek @tradejz]

@astoundconnects Why do you require to send you DM about the outage? this is ridiculous, deleted previous posts about unplanned event seriously??? Use social platform to give people updates!

[Kristi McE @KristiMcE]

@astoundconnects Why is the outage in #naperville such a secret that you’ve deleted all of the posts? I feel like it’s very deceptive that you are hiding your error with a system upgrade.

[Kristi McE @KristiMcE]

@astoundconnects Why were all of the posts about the #naperville outage deleted?