@British_Airways Hi @British_Airways, your bot just replied to a formal complaint about a 6-month-old unresolved claim with US entry info and baggage options. I’m not looking to book a flight—I’m looking for accountability. Can a human read this thread, please?
#CustomerServiceFail
1/🧵 I don’t usually post travel complaints, but our experience with @British_Airways must be shared. We were a family with a 3-yo, stranded overnight in Phoenix with no support—due to a chain of failures BA has ignored to this day. #BritishAirways#FamilyTravel#TravelNightmare
@British_Airways Hi Cody, it’s been six months. That’s not “as soon as possible.” No reply, no update, nothing—despite multiple case numbers.
This copy-paste reply just confirms what I said: silence and delay are part of the strategy.
#BritishAirways#CustomerServiceFail
@British_Airways Hi Cody, thanks for the quick (automated?) reply—but did you read the thread?
I already submitted multiple complaints via your website. I received case numbers but never a response.
Referring me again to that page proves exactly my point.
#CustomerService#BritishAirways
13/ I didn’t want to go public. But after half a year of silence, I have no choice. A family with a toddler was left overnight in a foreign airport—and BA still won’t respond. #PassengerRights#FamilyTravel#BritishAirways
Sag mir dass ich auf einem #Flughafen in #Deutschland gelandet bin ohne mir zu sagen dass ich in #Deutschland gelandet bin: “Ihre Ehefrau hat einen anderen Nachnamen als ihr Kind. Wo ist die #Geburtsurkunde? Müssen sie immer als Kopie dabei haben.“ (alle drei deutsche Pässe)