@Alabama11453341@kucoincom Hey there, I am sorry that you're facing this. Please drop us a DM @KuCoinCom to better assist you. Look forward to your reply.
@DVauchon@wyyfi@frogmanhaha@kucoincom Hello, we're sorry to hear about your experience. Can you please drop us a DM @KuCoinCom to help us better understand the situation and provide the appropriate assistance. Thank you.
@KurdStrategyEn Hello, we're sorry to hear about your experience. Can you please drop us a DM @KuCoinCom to help us better understand the situation and provide the appropriate assistance. Thank you.
@JQ_Jota@kucoincom@TrustaLabs Hi there, upon checking, the deposit could not be credited to the account because the required tag was not entered. Please follow the support team's instructions provided for the next steps. Thank you for your kind patience.
Dear Valued User,
Thank you for reaching out to us. We would like to provide the following clarification regarding your concerns:
First, please be assured that the term “internal system failure” was not used in our prior communication. The temporary suspension of the related deposit service is a necessary measure taken to ensure asset security, as part of our routine maintenance and risk management arrangements. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.
Then, please also note that price fluctuations are a normal part of the market and may be influenced by various external factors. While we remain committed to providing you with stable and professional service support, we are unable to assume compensation liability for any impacts resulting from market volatility. We kindly ask for your understanding in this matter.
Finally, in order to better safeguard your interests and improve your overall experience, we are willing to offer a free return arrangement. As market conditions may change rapidly, we recommend that you provide the relevant information as soon as possible so that we may assist you in completing the original return process in a timely manner. We will also continue to follow up to ensure the process proceeds smoothly.
Kind regards,
KuCoin Customer Care and Support Team
Dear Valued KuCoin User,
We appreciate you reaching out to KuCoin Customer Service.
We understand that you are interested in our recovery service, and we want to inform you that a processing fee is required. However, we want to assure you that this is not a reflection of the value of your request, but rather indicates the significant resources, time, and risk cost involved in the recovery process.
We understand that this information may not be what you were hoping for, but we want to emphasize our commitment to providing you with the best possible service. If you wish to proceed with the recovery process and are willing to pay the processing fee, please let us know by replying to this email. We will be more than happy to assist you further.
We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please don't hesitate to let us know.
Best regards,
KuCoin Customer Care and Support Team
@Kulshresth1759@binance@kucoincom@BinanceHelpDesk Hi, thank you for your kind patience. we have checked and confirmed that this issue has been resolved. If you have any further questions please contact our customer support. Our team will continue to assist you if needed.
@olamide_420@olamide_420 Hi, thank you for your kind patience. we have checked and confirmed that this issue has been resolved. If you have any further questions please contact our customer support. Our team will continue to assist you if needed.
@onyesprills@kucoincom Hello, we're sorry to hear about your experience. We've sent you a DM to better understand the situation and provide the appropriate assistance. Thank you.
@olamide_420@kucoincom@KuCoinAfrica Hey there, I am sorry that you're facing this. We have dropped you a DM to better assist you. Look forward to your reply.
@AbuEmpireX@kucoincom we’re sorry to hear about your frustrating experience. Please share your UID & Ticket Number so we can look into this for you.
@MantyiZiyitwo@kucoincom@MantyiZiyitwo we’re sorry to hear about your frustrating experience. Please share your UID & Ticket Number so we can look into this for you.