Kuriappan

[Kuriappan @KuriappanMathew]

@Eureka_ForbesIN @ForbesLimited

[Kuriappan @KuriappanMathew]

@Eureka_ForbesIN My Aquaguard water purifier service request has been unattended since 15/10/2026. Despite calling your Customer Service Team twice daily since then, there has been no resolution. THIS LEVEL OF SERVICE IS UNACCEPTABLE. Please resolve this issue immediately.

[Kuriappan @KuriappanMathew]

But when it comes to maintenance, there is no response at all. A quick Google search shows many people saying Eureka Forbes has one of the poorest maintenance services among major brands, and my experience is matching that.

[Kuriappan @KuriappanMathew]

@EurekaForbes I booked a Periodic Maintenance on 15/12/2025 for 16/12, 11 AM–1 PM.
The app STILL shows “Service Request is Booked.”
I’ve called 7039883333 daily and only hear “issue escalated.”
No action.
This is unacceptable.
Please fix this ASAP.

[Kuriappan @KuriappanMathew]

The app allowed me to book the slot, which means a technician should have been available — yet no one has been assigned till now.
When I called for a purchase enquiry, the representative insisted on visiting my home after 7 PM.

[Kuriappan @KuriappanMathew]

Even now, the app still shows the status as “Service Request is Booked.” I’ve been calling customer care (7039883333) every day since the booking. Each time, I’m told the issue has been “escalated,” but nothing has changed. No technician has been assigned at all.

[Kuriappan @KuriappanMathew]

I booked a periodic maintenance request on the Eureka Forbes app on 15/12/2025 for 16/12/2025, 11:00 AM–1:00 PM. If there were no slots available, the app shouldn’t have shown them as available in the first place.

[Kuriappan @KuriappanMathew]

Thank you, @PanasonicIndia, for prompt action. I received a call from your team confirming the refund process has been initiated.

Grateful for the resolution, and I hope this improves your customer service for others. 🙏

#CustomerService #PositiveResolution

[Kuriappan @KuriappanMathew]

@PanasonicIndia takes orders but ignores cancellation requests despite repeated calls/emails since April 4.
Invoice generated AFTER request.
Zero resolution.
Now refusing refund.
#BadService #ConsumerRights

[Kuriappan @KuriappanMathew]

Please see the screenshot of the request made from your mobile application.

[Kuriappan @KuriappanMathew]

@TataPlayin Placed a re-installation request on 10/03/2025, and after 4 days of nonstop follow-ups via your Customer Chat Support, it’s still not assigned to a tech. Not even the first step done. VERY PATHETIC SERVICE!

[Kuriappan @KuriappanMathew]

@aathiraats @IndiGo6E @DGCAIndia This is really disappointing and unprofessional.