Kusal⚡️

Christian. Army veteran. SMB bro → tech sales → now growing a B2B service business to $1MM ARR. Here to share .02 on SMB life.

[Kusal⚡️ @KusalwinK]

Hi everyone, getting back into tweeting and wanted to introduce myself to new folks + catch my regulars on what I've been up to.

1. I ran a small power washing business in college and sold it to one of my Twitter followers after graduating.

[Kusal⚡️ @KusalwinK]

Gotta love @FlyFrontier. Busiest day of the year and they only have one person working the bag check line at DIA!

“Greenest airline” = we don’t hire enough people to work and STILL charge pax an arm and a leg ;)

[Kusal⚡️ @KusalwinK]

Anyone have experience running an Odor Control / Indoor Air Quality business?

[Kusal⚡️ @KusalwinK]

@rohanhirani_ My fav BTC maxi strikes again

[Kusal⚡️ @KusalwinK]

@rohanhirani_ @PeterSchiff Elite!!

[Chris Field @ChrisField]

Great example of Unreasonable Hospitality. This is how you do customer service:

[Kusal⚡️ @KusalwinK]

https://t.co/0NgH3bi51d

[Kusal⚡️ @KusalwinK]

Hi folks, I am #hiring for an Account Manager in Denver.

Here’s who I’m looking for:
1) Entrepreneurial operator; wants to grow an established biz to a new market

2) Customer facing with C suites of healthcare

3) Not afraid to get their hands dirty

Lmk if you know someone!

[Kusal⚡️ @KusalwinK]

This is huge!! Congratulations, brother! Excited to see how y'all keep building!

[aidan murphy @aidanmurphy]

Excited to share @superpower's $30M Series A to build the world's first health super-app, led by @ForerunnerVC

Most people know more about the menu at their local coffee shop than what's happening in their own body

It's time that changed. We're putting the power of 1000 doctors in your pocket

[Kusal⚡️ @KusalwinK]

@AlexLathery Right back at ya, my man!

[Kusal⚡️ @KusalwinK]

The beauty of my current job is I’m back to being a small business operator, but at a $1-10MM company.

Finding new business from scratch, managing cleaning teams to get jobs done, making ops systems more efficient, and dealing with customer service — it’s very addicting to me.

[Kusal⚡️ @KusalwinK]

@ChrisField @WillGuidara Definitely. Great to hear from ya, Chris.

[Kusal⚡️ @KusalwinK]

At TCS, one of our core values is called “Unreasonable Hospitality” — taken from the book by @WillGuidara

Concept: providing your customers with a unique, tailor-made service that makes them feel not just cared for, but like real VIPs.

[Kusal⚡️ @KusalwinK]

I pick up the stuff, load it into my 4Runner, and book it straight to the surgery center.

Install everything, and make sure the customer is happy.

All in all, the day ended at 9pm, but we went above and beyond to make sure customer feels like a VIP.

[Kusal⚡️ @KusalwinK]

I call my supply guy and ask him if I could come to the warehouse and grab it myself.

He says yes.

I’m in the middle of dealing with 2 other customer fires and decide to go to the warehouse.

[Kusal⚡️ @KusalwinK]

I have some thread ideas for SMB issues, challenges, and lessons learned — would these be helpful to share?

[Kusal⚡️ @KusalwinK]

WL Balance = work 9-5 and have 5-9 to myself

WL Tradeoff = I’m going to grind out 70 hours this week for work, but I get to choose when I want to take time or myself (I.e not a 9-5)