Kush

[Kush @Kush090394]

@excitel_rocks 3 days back I requested for relocation as well, and I've already shifted to the new place your technician knows that. What would be the point of getting it repaired and then again dismantling everything off to carry to a new location?

[Kush @Kush090394]

@excitel_rocks I haven't received any calls from your team, and it's not that I am in a no-network zone or something. 3 days and you tell me it's my fault that I didn't respond to the call I never received in the first place? This is sincerely very demeaning and apathetic.

[Kush @Kush090394]

@excitel_rocks @TRAI I genuinely regret choosing Excitel. If this is how existing customers are treated, I'd think twice before recommending the service to anyone.
Please resolve this instead of sending automated responses.
#Excitel #CustomerSupport #Broadband #InternetOutage #PoorService

[Kush @Kush090394]

3 days without internet and still no resolution from @excitel_rocks
I raised a connection shifting request, and instead of processing it, I've been left with no connectivity and two tickets stuck in "Open/Pending Partner."
Endless bot responses, no way to speak to a human. @TRAI

[Kush @Kush090394]

@excitel_rocks @TRAI I work online, and this delay has directly affected my work.

[Kush @Kush090394]

@excitel_rocks @TRAI No internet for the last 3 days. • Connection shifting request raised on 29 June. • Connection Shifting Ticket: 77139906 (Open) • No Connectivity Ticket: 77139864 (Pending Partner) • Every support channel redirects to a bot, with no option to reach a human representative.

[Kush @Kush090394]

@excitel_rocks @TRAI Endless bot responses, no way to speak to a human, and zero accountability. This has easily been one of the most frustrating customer support experiences I've had.