Kustomer

Fast, personalized, and efficient #customerservice for growing businesses.

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Kustomer has been named Personalized AI Agent Solution of the Year by the AI Breakthrough Awards, an independent program that evaluates entries on innovation, performance, user experience, and market impact.

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Support starts when something goes wrong. CX starts long before that.

Today, we're introducing the Humans of CX Awards 🏆

Know someone who deserves the spotlight? Nominations for the summer recognition season are open now: https://t.co/b9L5ulDVqe

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Last week, we brought together a select group of enterprise commerce leaders for dinner inside the Banksy Museum.

The brands building right now aren't waiting for the old playbook to come back. They're building where competitors aren't looking.

The conversation will continue!

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Proactive support doesn't replace reactive support.

Neil Smith of @Iterable shares what it actually looks like to get ahead of customer issues.

Reactive is part of the job. But if you're only responding, you're leaving real opportunities on the table.

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We came together with @aftership to bring a small group of eCommerce and retail leaders together for an evening that had nothing to do with slides or keynotes.

Small events allow for room to actually talk about what's working, what's broken, and where CX is headed.

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The best support hire you've ever made might not have a support background.
Neil Smith, VP of Technical Support at @Iterable, built his team around a concept called STARs — Skills Acquired Through Alternate Routes.

Learn more:

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Chat volume up 30 points and CSAT held through peak season... all with reduced headcount.

That's what @meundies built with Kustomer: a CX operation that scaled to Q4 demand without scaling the team.

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Thank you to our friends at Hark, Bolder, La Performance, and Lifesight for an awesome time at CommerceNext Uncorked NYC.

We appreciate all who came out and chatted with our team over natural wines and delicious bites from chef Tristan Kwong 🍷

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☀️ It's a scorcher in Vegas but we're ready for another great day at #CCWVegas - stop by booth 1102 to refresh with a Kold brew from 10 AM - 2 PM and chat with our friendly team.

Pick up some special swag while you're at it. We can all use some fresh socks!

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We named our products like they mean something.

Because they do.

Architect sets the structure.
Concierge handles conversations autonomously.
Envoy keeps your agents one step ahead.

Built to work backwards from the outcome, not forward from the feature.

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What makes a support organization truly elite? Neil Smith, VP of Technical Support at @Iterable breaks it down — and his answer might surprise you. It's not the technology stack or the AI tools. It's responsiveness, and the human instinct to make people feel heard.

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Kustomer's company timeline gives your team one complete view of every relationship — ARR, tier, key stakeholders, open issues, Gong calls, tasks, and conversations.

Our Product Manager and Product Marketing Manager walk through Kustomer’s B2B capabilities:

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Join us and our friends at Hark, @boldr_impact, La Performance, and Lifesight at CommerceNext Uncorked NYC on Tuesday June 23.

Request your spot and we'll see you there: https://t.co/92cXzHb2gy

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We had a great time this week at Summitly's Moneyball event at Daybreak Ballpark, home of the @SaltLakeBees. The keynote speaker broke down things that IT and CX leaders should consider when thinking about the costs involved with deploying AI.

Thanks to those who attended!

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The "AI will replace your support team" mandate is real. But the VP of Technical Support at @Iterable is naming the tension most CX leaders feel but don't say out loud:

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It may be summer, but we're not on vacation mode over here!

Join us on June 25th at 1 PM Eastern for a live webinar as our team shares live demos covering the latest updates in Kustomer.

RSVP here: https://t.co/ZpJTvmjSGh

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B2B support wasn't built for B2B customers.

Your buyers have contracts, history, multiple stakeholders, and complex needs.

Most CX platforms still treat them like anonymous inbound volume.

Kustomer was built differently.

This is what CX looks like when it's built for B2B.

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@Gametime 🏀💛

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Heading to CCW next week? We want to see you before the conference floor gets hectic.

Assembled, Peak Support, and Kustomer are co-hosting a small, invite-only happy hour at Yard House on June 23rd 🍹🍺

Request your spot: https://t.co/v0PyUMPGJv

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Most organizations are using AI to deflect volume. Jess Jackson thinks that's leaving the biggest opportunity on the table.

Instead: use AI to analyze patterns across thousands of interactions. Surface what's actually happening in your customer base before it becomes a problem.