Olivia
Online
Legal Aid Agency Customer Service
@LAAHelpTeam
Official Twitter channel for the Legal Aid Agency Customer Services Team.
Contact us here: 0300 200 2020
Webchat:
Joined November 2019
306 Following
1.4K Followers
6.5K Posts
A reminder that you can request that substantive amendments are backdated on civil legal aid certificates, meaning your case may not require an urgent referral.
Access online guidance π₯οΈ
πhttps://t.co/9xBZVub09k
πhttps://t.co/NUelPYZLJP
πhttps://t.co/4rzvOA1X7p
The Legal Aid Agencyβs Provider Survey has been extended and is now open until 8 June 2026. ππ»
Your feedback is essential in helping to strengthen Legal Aid services and improve provider support.
Find out more π https://t.co/jXuaIRBTvr
Do you know about our civil fixer services? βοΈ
The Civil Application Fixer service should be used if you believe an error has occurred on a certificate issued by the LAA under contingency β οΈ
Find out more and further details on our fixer services here π
https://t.co/r4DxwvFGPJ
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid βοΈ
If your #Query is case specific please send us a direct message and we will be happy to help you βοΈ
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors π»
Who to follow
Legal Aid Agency
@LegalAidAgency
Official Twitter channel for the Legal Aid Agency.
Customer Services: 0300 200 2020
HM Courts and Tribunals Service
@HMCTSgovuk
Official HMCTS account, an executive agency of @MoJGovUK. Available Monday to Friday, 9am to 5pm for enquiries. Social media policy: https://t.co/WoiBbkYoJE
Law Society Gazette
@lawsocgazette
All the latest top-quality legal news and analysis for solicitors, barristers, trainees and aspiring lawyers.
To amend and assign user roles on CCMS, providers should contact their CCMS firm administrator and not the LAA β οΈ
Further guidance is available on our legal aid learning website π
https://t.co/oyM8RD4Ddh
As part of the #HelpUsSayYes campaign, the clinic on 17 June allows providers to book a virtual face-to-face appointment with experienced case managers to discuss current HCF cases π»
The deadline to register is 5pm on 10 June 2026 π
To register π https://t.co/b3CmyzsMeH
Helpline operators at #CivilLegalAdvice are available to assist your clients and refer to specialist or alternative help.
π
Contact on π 0345 345 4345
https://t.co/Cjg1Qbx0zO
#LegalAid #CustomerService #LAA #Solicitors #Crime #Civil #LegalAidAgency #LegalAdvice
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid βοΈ
If your #Query is case specific please send us a direct message and we will be happy to help you βοΈ
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors π»
The Legal Aid Agencyβs Provider Survey has been extended and is now open until 8 June 2026. ππ»
Your feedback is essential in helping to strengthen Legal Aid services and improve provider support.
Find out more π https://t.co/jXuaIRBTvr
Did you know our #HelpUsSayYes Webinars are available to watch on our YouTube channel? π₯οΈ
Available recordings include guidance on Civil Means, Criminal Applications, #SABC Fee Codes and more π
Access the channel hereπ https://t.co/1hjxvv6giX
If you are waiting for a case enquiry response on CCMS, please do not send duplicate case enquiries or chasers via additional case enquiries β οΈ
You can contact Customer Services on 0300 200 2020 or drop us a DM if the query has become urgentπ
π https://t.co/F2IJ81trmC
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid βοΈ
If your #Query is case specific please send us a direct message and we will be happy to help you βοΈ
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors π»
Do you need a #CCMS refresher? Are you new to the system? π»
We have spaces available on our trainer-led online courses running on the week commencing Monday 22 June 2026 π
Sign up here π https://t.co/1FPWPiApC0
Access our training website for guides and assistance using the Legal Aid systems π»
You can access:
Training guides for our digital systems such as CCMS, pre-recorded webinars, an interactive webchat facility and more π
Check it out here π https://t.co/PT4Y7xjPbr
As part of the #HelpUsSayYes campaign, the clinic on 17 June allows providers to book a virtual face-to-face appointment with experienced case managers to discuss current HCF cases π»
The deadline to register is 5pm on 10 June 2026 π
To register π https://t.co/b3CmyzsMeH
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid βοΈ
If your #Query is case specific please send us a direct message and we will be happy to help you βοΈ
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors π»
Did you know you can save time by checking our timescales for processing #Civil and #Crime #LegalAid applications and bills online? π¦π
The links below have further details ππ»
Civil: https://t.co/t3SLtnPHWX
Crime: https://t.co/hy5cITRn7B
#LegalAidAgency #LAA #Solicitors
Guidance regarding the Civil system restoration and handling of contingency work can be found on our website ππ»
If you are a Civil provider please familiarise yourself with the current and planned procedures via this link π
https://t.co/IeEGop0pLg
The Legal Aid Agencyβs Provider Survey has been extended and is now open until 8 June 2026. ππ»
Your feedback is essential in helping to strengthen Legal Aid services and improve provider support.
Find out more π https://t.co/jXuaIRBTvr
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid βοΈ
If your #Query is case specific please send us a direct message and we will be happy to help you βοΈ
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors π»
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