Olivia
Online
Legal Aid Agency Customer Service
@LAAHelpTeam
Official Twitter channel for the Legal Aid Agency Customer Services Team.
Contact us here: 0300 200 2020
Webchat:
Joined November 2019
306 Following
1.4K Followers
6.9K Posts
From 24 October actions that are overdue and have not been completed will be automatically returned to the LAA for review.
You may receive notifications about actions that have not been completed. These notifications may be sent regarding your pre-SiLAS user and new account 💻
Need to understand when and how to claim Payments on Account of Profit Costs? 📝
Our online course provides practical guidance on the process, including eligibility, requirements, and key considerations when submitting a claim ✏️
Explore the course 👇
https://t.co/zV8Fdq64BM
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️
If your #Query is case specific please send us a direct message and we will be happy to help you ✉️
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Who to follow
Legal Aid Agency
@LegalAidAgency
Official Twitter channel for the Legal Aid Agency.
Customer Services: 0300 200 2020
Law Society Gazette
@lawsocgazette
All the latest top-quality legal news and analysis for solicitors, barristers, trainees and aspiring lawyers.
CLSA
@CrimeSolicitors
The Criminal Law Solicitors' Association proudly represents law firms and solicitors working in the field of criminal law throughout England and Wales.
A #HelpUsSayYes webinar at 4pm on Tuesday 3 November, from the Civil Merits Team, will focus on Civil Prior Authority, including guidance on documents and updates from the Policy and Service Development teams 🖥️📝
To register 👇
https://t.co/t99uV988xN
CCMS will be unavailable on Thursday 22 October, from 5:15pm to 9:15pm due to a scheduled release ⚠️
The system will be offline during this period. Please ensure any work is saved beforehand 💻
We apologise for any inconvenience.
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️
If your #Query is case specific please send us a direct message and we will be happy to help you ✉️
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Our Change in Financial Circumstances course provides clear, step-by-step guidance to help legal aid providers understand when and how changes should be reported.
Access the learning👇
https://t.co/jD00T1yGlj
📚 Best practice starts with the right knowledge.
Our CCMS Provider: Best Practice course brings together practical tips and guidance to help legal aid providers work more efficiently and confidently within CCMS.
Explore the course today👇
https://t.co/kOFrWk9mOU
Need to find police station information quickly in DSCC?
Our short Police Station Contact training video shows you how to:
✅ View a list of police stations
✅ Filter results to find what you need
✅ Access police station contact details
Watch now: ▶️ https://t.co/vlIBZII8Fr
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️
If your #Query is case specific please send us a direct message and we will be happy to help you ✉️
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Need to submit a Prior Authority request through CCMS? 🖥️
Our CCMS Provider: Prior Authority course provides practical guidance to help you understand the process, complete requests accurately, and avoid common mistakes.
Access the guide 👇
https://t.co/NekW1jCPF9
The Online Support Team (OST) are introducing a new way of working to improve support for legal aid providers needing technical assistance 🖥️📌
From 28 September 2026, please submit technical support requests via the new form rather than emailing OST 👇
https://t.co/EleoyQLtkQ
As part of the #HelpUsSayYes campaign, the clinic on 18 November allows providers to book a virtual appointment with experienced case managers to discuss current HCF cases 🖥️
The deadline to register is 5pm on 11 November 2026 📌📆
To register 👇
https://t.co/SfnjRtnSLa
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️
If your #Query is case specific please send us a direct message and we will be happy to help you ✉️
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
Want a better understanding of the management information available within DSCC? 💻
Our short training video walks you through key reporting features, helping you find the information you need quickly and effectively.
Watch the video👇
https://t.co/MxJmgtwumT
Making a criminal legal aid application in Apply?
If your client is in court custody or serving a prison sentence, add their prisoner number in the further information field. If it's not yet known or allocated, please state this in that field.
https://t.co/CKW4RlN8s7
Need to amend a legal aid certificate but not sure where to start?✏️
Our amendments course on Legal Aid Learning provides practical, step-by-step guidance to help you understand the process and complete amendments with confidence.
Start learning today 👇
https://t.co/PB4uYfLZwE
We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️
If your #Query is case specific please send us a direct message and we will be happy to help you ✉️
#HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻
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