LeslieAnnJordan🇹🇹

I love teaching and talking about #CustomerService, #CustomerExperience, #hospitality and #tourism.

[LeslieAnnJordan🇹🇹 @LAJordanTT]

Christmas time is a GREAT OPPORTUNITY to engage with customers. Greet ALL Customers as they enter your store. Smile. Make eye contact.YES, customers can tell if you're smiling or not even under your mask 😷😀 If you are an online store, you can still extend warmth & hospitality.

[Trinidad and Tobago Express Newspapers @expressupdates]

Dear readers,
We regret not being in a position to publish the Express newspaper today following a fire in our building which suddenly disrupted our operations yesterday.

[LeslieAnnJordan🇹🇹 @LAJordanTT]

ALL of my business to date have come from one of these BIG 3Rs 💰. I therefore spend time every single day doing something of value that supports them. They are my PILLARS 🏛.

What about you? Are these 3Rs important to the sustainability of your business ❓

[LeslieAnnJordan🇹🇹 @LAJordanTT]

RESOURCEFUL - this is another great quality to develop in your team members:
🔸️ The ability to find quick & clever ways to overcome difficulties.
🔸️Being able to create solutions with limited resources.
🔸️The ability to create, innovate, & ultimately solve problems.
#ISQM

[LeslieAnnJordan🇹🇹 @LAJordanTT]

I know that things go wrong from time to time. We are all human. But what I don't get is the indifferent attitude, the lackadaisical approach to fixing the problem, the inability to say sorry and the lack of compensation for the inconvenience & stress they have put me through❗

[LeslieAnnJordan🇹🇹 @LAJordanTT]

5️⃣ MAIN COSTS OF POOR #CustomerService:

1️⃣ Dissatisfied & angry customers.
2️⃣ Damage to your personal & company reputation.
3️⃣ Loss of business - present and future.
4️⃣ Higher operating costs due to rework.
5️⃣ Fed up, demotivated & disgruntled employees.

Do you agree? #ISQM

[LeslieAnnJordan🇹🇹 @LAJordanTT]

REASON #2 FOR POOR CUSTOMER SERVICE IN T&T

What are you views on this matter? What other reasons would you add?

#CustomerService #ISQM #TrinidadandTobago

[LeslieAnnJordan🇹🇹 @LAJordanTT]

I GET THIS QUESTION ALL THE TIME! Why do we have such poor customer service in T&T ❓Do you agree with the 2 reasons I shared with Kess❓

1. Many companies don't treat customer service as a business strategy. 2. Customers are to blame!
#ISQM #CustomerService #TrinidadandTobago

[LeslieAnnJordan🇹🇹 @LAJordanTT]

We obtain GRACE when we receive gifts/blessings that we don't deserve or didn't earn. I don't know about you but I love to receive grace 💕 We are also required to BE GRACIOUS TO OTHERS:
✅ Respond with kind words
✅ Forgive offenses quickly and let it go
✅ Say "thank you"
#ISQM

[LeslieAnnJordan🇹🇹 @LAJordanTT]

I encourage you today to never let anybody's behaviour deter you from doing good, from doing what you think is right and from bringing a little sunshine to your space. So, even if they don't say good morning...you still smile and say it 😀
#customerexperience #ISQM

[LeslieAnnJordan🇹🇹 @LAJordanTT]

This is an excellent time to BUILD and BOLSTER your employees self-confidence by showing them appreciation for their hardwork and dedication. They have certainly been through a lot over the past year!
#CustomerService #customerexperience #ISQM