LASTRA

[LASTRA @LASTRAlliance]

Watch out with @TaskRabbit #vacationrental hosts. REALLY #poor #CustomerService and they DO NOT cover you when their #tasker makes an error! Months now and even though I hear how customers are told their claims will be handled they ultimately end up in a black hole.

[LASTRA @LASTRAlliance]

No more @Airbnb. Family we were to visit had exposure to #Covid_19, we had to cancel. Airbnb allowed host to keep our money in these unprecedented times. #unconscionable. They dodged a bullet. The hosts & other guests could have been exposed. #SafetyFirst #AllInThisTogether

[LASTRA @LASTRAlliance]

"Respectfully upheld." Words back from @AirbnbHelp our Case Manager decision to let a host keep our prepaid money for a trip to #Atlanta that we had to cancel because family were to visit had #COVID19 exposure. During a #pandemic they choose to be #Tough. #reasonableregulations.

[LASTRA @LASTRAlliance]

Scott & Margot are #Airbnb hosts that are #liars & will steal your money. They don't care if you bring #COVIDー19 into their properties, just leave your #Cash. Going to #Atlanta , stay away...https://t.co/vQ7wCv5RKJ #danger #thieves #AirbnbrefundNOW

[LASTRA @LASTRAlliance]

Scott & Margot are #Airbnb hosts that are #liars & will steal your money. They don't care if you bring #COVIDー19 into their properties, just leave your #Cash. Going to #Atlanta , stay away...https://t.co/vQ7wCv5RKJ #danger #thieves #AirbnbrefundNOW

[LASTRA @LASTRAlliance]

No more @Airbnb. After family we were to visit had exposure to #Covid_19, we had to cancel. #Airbnb allowed host to keep our money in these unprecedented times. #unconscionable. They dodged a bullet. Hosts & other guests could have been exposed as well. #poorcustomerservice

[LASTRA @LASTRAlliance]

Scott & Margot lie, cheat & steal as #Airbnb hosts. Going to #Atlanta, stay away from their properties. https://t.co/vQ7wCuOgm9

[LASTRA @LASTRAlliance]

#Airbnb puts #customersatisfaction last. During a pandemic in which nearly 150k have died in the US, @Airbnb let our host keep money for cancelled trip after family we were to visit were exposed to #COVIDー19. Cancelled 6 days ahead, min we knew. 1 mo later & told #sorry.

[LASTRA @LASTRAlliance]

Done w/ @Airbnb. After family we were to visit had exposure to #Covid_19, we had to cancel. #Airbnb allowed host to keep our money in these unprecedented times. #unconscionable. They dodged a bullet. Hosts & other guests could have been exposed as well. #poorcustomerservice

[LASTRA @LASTRAlliance]

#Airbnb hosts Scott & Margot are #liars & will steal your money. They don't care if you bring #COVIDー19 into their properties. We cancelled due to family exposure. They didn't care. Going to #Atlanta , stay away...https://t.co/vQ7wCuOgm9 #danger #thieves #AirbnbrefundNOW

[LASTRA @LASTRAlliance]

Trip to San Diego next week & not using @Airbnb. #Airbnb will not provide a refund for cancelled trip due to #COVIDー19 exposure of family we were to visit in #Atlanta, letting host keep it, we are done. #FOOLS #poorcustomerservice #idiots #AirbnbrefundNOW

[LASTRA @LASTRAlliance]

"Respectfully upheld." Words back from @AirbnbHelp our Case Manager decision to let a host keep our prepaid money for a trip to #Atlanta that we had to cancel because family were to visit had #COVID19 exposure. During a #pandemic they choose to be #Tough. #reasonableregulations.

[LASTRA @LASTRAlliance]

Soured on @Airbnb. After family we were to visit had exposure to #Covid_19, we had to cancel. Airbnb allowed host to manipulate & ultimately steal our money in these unprecedented times. #unconscionable. They dodged a bullet. The hosts & other guests could have been exposed.

[LASTRA @LASTRAlliance]

Going to San Diego next week & not using @Airbnb. #Airbnb will not provide a refund for cancelled trip due to #COVIDー19 exposure of family we were to visit in #Atlanta, letting host keep it, we are done. #FOOLS #poorcustomerservice #badcustomerservice

[LASTRA @LASTRAlliance]

Trip to San Diego next week & not using @Airbnb. #Airbnb will not provide a refund for cancelled trip due to #COVIDー19 exposure of family we were to visit in #Atlanta, letting host keep it, we are done. #FOOLS #poorcustomerservice #idiots #badcustomerservice

[LASTRA @LASTRAlliance]

No more @Airbnb. After family we were to visit had exposure to #Covid_19, we had to cancel. #Airbnb allowed host to keep our money in these unprecedented times. #unconscionable. They dodged a bullet. Hosts & other guests could have been exposed as well. #poorcustomerservice

[LASTRA @LASTRAlliance]

San Diego next week & not using @Airbnb. #Airbnb will not provide a refund for cancelled trip due to #COVIDー19 exposure of family we were to visit in #Atlanta, letting host keep it, we are done. #FOOLS #poorcustomerservice #badcustomerservice #Losers #idiots #Sad #disappointed

[LASTRA @LASTRAlliance]

No more @Airbnb. Family we were to visit had exposure to #Covid_19, we had to cancel. Airbnb allowed host to keep our money in these unprecedented times. #unconscionable. They dodged a bullet. The hosts & other guests could have been exposed. #SafetyFirst #AllInThisTogether

[LASTRA @LASTRAlliance]

Going to San Diego next week & not using @Airbnb. #Airbnb will not provide a refund for cancelled trip due to #COVIDー19 exposure of family we were to visit in #Atlanta, letting host keep it. We are done. #FOOLS #poorcustomerservice #idiots #badcustomerservice

[LASTRA @LASTRAlliance]

Watch out with @TaskRabbit #vacationrental hosts. REALLY #poor #CustomerService and they DO NOT cover you when their #tasker makes an error! Months now and even though I hear how customers are told their claims will be handled they ultimately end up in a black hole.