Dear @British_Airways,
£612 of documented losses caused by your cancellation.
Fully evidenced claim submitted.
Case closed without a substantive response.
Told it would be reopened.
It wasn’t.
We simply want a fair review of our claim.
@NatWest_Help This feels unsafe. If my child were in danger and needed urgent access to funds, I would expect to be able to resolve the issue instantly. With the way the service is currently set up, that simply isn’t possible.
Absolutely appalling service from @rooster_money@NatWest_Help My child is out with friends, can’t access money, and I can’t even unfreeze his card instantly. No human support, just a chatbot. What if this was an emergency? Totally unacceptable.
@NatWest_Help Thanks for coming back to me Erin. I must say that, as a parent, it took far too long for NatWest to resolve this matter. My main concern is that there is no way to make immediate contact with a human regarding my child’s bank account.
@gillespeterson I’ll take Holt, Tami Lynn or Free Design but here’s a killer version on MPS with the master Klaus Weiss on drums. Heavy! https://t.co/ebtESDR7c5