Lauren Bayer

Marketing & Graphic Design Specialist. Northwestern & CMU MAM alum w/ a passion for equal rights, design, culture, dataviz, & museums.

[Scotty Sanders @SeahawkSanders]

Worst I've ever seen SEA. We 100% were missing our flight if not for the premium TSA line.

No precheck or clear tonight is unreal and the traffic jam just getting to the terminal was insane. #SEA #SEATAC

[Jonah Furman @JonahFurman]

Employees at marketing firm @postcardmania in Clearwater, Florida are not only being asked to work through the hurricane, but are being told to *bring their kids and pets to stay at work overnight* so as to "continue to service our National clients."

[Lauren Bayer @LBayerDesign]

This pretty much sums up my travel experience for this trip.

Me: Can I get in the plane now please?
Southwest: No! It’s delayed 9 hours.
Me: Why are you doing this to me?
Southwest: Cuz we are @SouthwestAir and life is a fucking nightmare. 🤡

https://t.co/Nfx6ydFSk5

[Rachel Cohen Booth @rcobooth]

there have been several stories I've reported where sources who have worked on an issue for years and years told me things really shifted politically for them once John Oliver ran a segment on it. just happened again today. kind of remarkable

[Lauren Bayer @LBayerDesign]

@SouthwestAir We were told by the pilot it would only be 10min max and it’s been almost 30+! It’s not humane to keep people locked up in these planes when the heat is spiking like this. We’re starting to loose it. There are babies and kids and elderly on this plane. I’m just aghast.

[Lauren Bayer @LBayerDesign]

Nothing about my @SouthwestAir experience had gone right. Even when I think I’ve finally made it & the worst is over, we’re being held hostage inside the damn plane on the tarmac - AND ITS HOT. I just don’t understand how airlines didn’t prepare for the increased summer travel.

[Jessica Roy @jessica_roy]

A bunch of people who said they "don't want to be a test subject for an experimental vaccine" seem remarkably chill about being a potential test subject for the COVID delta variant

[Lauren Bayer @LBayerDesign]

@SouthwestAir Except this has been every freaking flight for my whole trip. How did you guys not plan for summer travel?!

[Lauren Bayer @LBayerDesign]

Flight delayed again. @SouthwestAir is such a freaking shit show… this is the only place where we can reschedule our missed connections. Normally they let use use any gate/agent but I was turned away and told to stand in this line. seriously. I’m done with SW after this trip.

[Lauren Bayer @LBayerDesign]

@AprilKihlstrom @thesideofmyface SAME!! 🤪

[NYT Business @nytimesbusiness]

Hundreds of Southwest Airlines flights were delayed or canceled again on Wednesday as the company sought to resolve disruptions from earlier in the week. https://t.co/EK5sxaHby6

[Lauren Bayer @LBayerDesign]

It’s crazy that half of Twitter is like:
Besties! There is a 50% off sale at #SouthwestAirlines! 💕🙌💕

And then the other half of Twitter is all:
FUCK #SOUTHWESTAIRLINES I JUST WANT TO GO HOME.

[Lauren Bayer @LBayerDesign]

@AprilKihlstrom Thanks! Hope you get to your destination safely and sanely! 🤪🥰

[Lauren Bayer @LBayerDesign]

@AprilKihlstrom Same! Everyone I’ve talked to in person said there were no more vouchers or credits available. Only got something finally via Twitter. Still waiting in Austin to catch a flight to Tampa to get a rental car to drive to Orlando. The only way I could get to my destination in time.

[Lauren Bayer @LBayerDesign]

@AprilKihlstrom The only way I could get any type of voucher was by sending them a DM on Twitter and complaining ALOT. I’m so shocked. Usually they’re customer service is so great but they’re seriously floundering right now.

[NerdAwakens @NerdAwakens]

Everyone: “I’m gonna start traveling again in 2021!”
Southwest Airlines:

[Lauren Bayer @LBayerDesign]

@MiriamHull14 @SouthwestAir The message button is the little envelope. Just realized it doesn’t specifically say “message” on it.

Good luck!!

[Lauren Bayer @LBayerDesign]

@MiriamHull14 No worries! It’s such a stressful situation - I was in the thick of it last night too!

Click this > @SouthwestAir to go to the Southwest profile and press “message” to send them a “direct message” (DM). They will need your confirmation number & name.

Fingers crossed for you!!

[Lauren Bayer @LBayerDesign]

@SouthwestAir How about you refund all the people you just displaced for the past two days instead!?!

50% refunds on all the flights YOU delayed or cancelled BECAUSE OF YOUR NETWORK PROBLEMS. Now that would show some luv to customers.

[Lauren Bayer @LBayerDesign]

@MiriamHull14 @SouthwestAir please help this person!!