LD StoleFromMe

[LD StoleFromMe @LDStoleFromMe]

@LensDirect sent my personal and expensive frames to a different person and refuse to pay me for them. Customer service rep actually said they were ‘negotiating’ to get my frames back. It’s been over two months. WTF?? Tell me your #LensDirectHorrorStory

[LD StoleFromMe @LDStoleFromMe]

@LensDirect why do so many of these stories involve expensive frames that you receive and then “lose”?

[LD StoleFromMe @LDStoleFromMe]

@LensDirect omg these DMs! #lensdirect steals from poor people and veterans. Some of your stories are way worse than mine value wise. I am sad any of us had to experience this

[LD StoleFromMe @LDStoleFromMe]

@LensDirect Waiting for them to decide if I am worthy enough to be given back the exact item that they stole. This is the stupidest timeline why is this even a fight. AVOID THIS COMPANY

[LD StoleFromMe @LDStoleFromMe]

@LensDirect Apparently tweeting does get attention because it only took 30 minutes before I got a phone call. Not a satisfactory phone call but a phone call

[LD StoleFromMe @LDStoleFromMe]

@LensDirect Is distributing medical devices with no concern for the patients. I didn’t order these glasses for fun. I sent in a pair of frames that I saved for and have nothing. If you’re considering this company, don’t. Make a better decision for yourself

[LD StoleFromMe @LDStoleFromMe]

@LensDirect @panchph0ron Good luck. They put someone else’s lenses in my frames and sent them away. Now they’re trying to get me to take a cheap pair of their glasses and have left me with no other course of action but Twitter 🤬

[LD StoleFromMe @LDStoleFromMe]

@LensDirect Are these the cheap frames you wanted to send me an exchange for the $350 frames you stole and sent to another customer?

[LD StoleFromMe @LDStoleFromMe]

@LensDirect my missing $350 frames may not matter to you but I had to save for them. Is insulting that you think it is OK to offer me a $40 pair of frames as restitution. My main hope is to keep everyone away from them. I’m certain I wont see my money again

[LD StoleFromMe @LDStoleFromMe]

@LensDirect Sheena in customer service actually told me my glasses were still being constructed after I was advised by a third person they sent my glasses to somebody else. I had five encounters with their customer service reps and they all lied

[LD StoleFromMe @LDStoleFromMe]

@LensDirect Only responded to me because I went to the Better Business Bureau. Then they tried to say it was resolved with the BBV because they finally admitted they sent my glasses somewhere else. This was after Warren and Sheena telling me glasses were still being constructed