@CityPowerJhb@CityPowerJhb you gave us joy for 2 minutes, but our power is off again. We spent the whole weekend without power π What the hell is going on? Here are your tickets still open please escalate please π we got kids studying for exams
@CityPowerJhb@CityPowerJhb Don't apologise, provide feedback. When will our power be restored? Thatβs all we need. Itβs cold; we are hungry; we need power to be restored.
@CityPowerJhb@CityPowerJhb It's nice that others have their power restored. Any update on the restoration of the outage in Honeydew Groove, ETA for power restoration please. The ticket references have already been provided here ππππ I missed a class this morning
@CityPowerJhb@CityPowerJhb Area outage in Honeydew Grove and surrounding areas. Please escalate power went off after the trembling lightning ticket has been opened your City Power call ref is CPWEB4944427
@Afrihost@vumatel It's a fault-related ticket 01285907 a fault was logged on your network on the 8th, and despite this, there has been no resolution, no technician dispatched, and no meaningful progress or communication from your side. This is completely unacceptable.
@vumatel People from your team need to visit my complex to encourage residents to join your services. I won't recommend anyone in the complex to use your services because of your incompetence. @Afrihost, you can do better by working with @vumatel.
@vumatel@vumatel My ticket has been with maintenance since April 8th, and today is the 13th. Do I really have to go another week without connection? Your apology doesnβt make up for the fact that my job depends on this, nor does it justify the amount of data Iβm now paying for
@vumatel@CindySa70761391@Afrihost@vumatel If a ticket was logged on the 8th and there has been no progress or escalation, it is unacceptable for this to go unnoticed and unattended. It reflects a lack of action on your side.This issue is ongoing and needs to be urgently escalated and resolved.
@vumatel@CindySa70761391@vumatel I have been without internet since the 8th of April and have been struggling ever since. @Afrihost As my service provider, it is your responsibility to follow up with Vumatel and ensure that any logged ticket is being actively handled. If a ticket ref 01285907
@CityPowerJhb@CityPowerJhb Mandrian road still without electricity this day 3. Now what needs to happen? What are our kids eating? @Our_DA you are failing us in Honeydew shame when will this end with electricity @Kenny_T_Kunene help us please our houses are losing value with this nonsense