Luis Pequeno

[Luis Pequeno @LEWEYPQO]

@stanleytools The replacement order number is: 7044212054

The original customer support case number is: case #14605696

[Luis Pequeno @LEWEYPQO]

@stanleytools it has been a month today that I was told by your customer support that my tape measure replacement would ship out. This is ridiculous. My order # is 7044212054

[Luis Pequeno @LEWEYPQO]

@stanleytools I’ve now emailed [email protected] and have heard nothing? What is going on here?!? This is redic!

[Luis Pequeno @LEWEYPQO]

@stanleytools it’s been a month rhat my warranty tape measure has been in the warehouse and pending pick up by logistics. Can you help me?

[Luis Pequeno @LEWEYPQO]

@SmartStartUSA i cannot send you a message -- how can I get a hold of you?

[Luis Pequeno @LEWEYPQO]

@SmartStartUSA I signed up for their interlock and was honored free install and removal. Today I called to verify the free removal and they are no longer honoring it. I was sent a Docusign that never existed. I need someone to make it right

[Luis Pequeno @LEWEYPQO]

@SmartStartUSA Good morning. I am not able to send you a DM. Is there someway I can send you the information?

[Luis Pequeno @LEWEYPQO]

@SmartStartUSA I was never given a lease agreement and I never signed any paperwork. Everything was done over the phone.

Luis Arturo Pequeno
HOBX005163

[Luis Pequeno @LEWEYPQO]

@SmartStartUSA I signed up for their interlock and was honored free install and removal. Today I called to verify the free removal and they are no longer honoring it. I was sent a Docusign that isn’t signed. Shady company and doesn’t honor their word. I regret ever signing up!!

[Luis Pequeno @LEWEYPQO]

@SmartStartUSA I was setup back in 3/2023 and my removal is coming up

I called 1-800-880-3394 and was told I am to pay 59 + 150 shop fee to remove this device

When I was signed up for this service Theresa told me the install and removal would be free and only a monthly charge would apply.