LG & SC Ombudsman

We look at complaints about councils, social care providers and some other organisations in England.

[LG & SC Ombudsman @LGOmbudsman]

We've launched our latest focus report today - calling for more awareness about personal budgets for families of children with Education, Health and Care Plans https://t.co/0d4nZjNYff

[LG & SC Ombudsman @LGOmbudsman]

We've launched our latest focus report today - calling for more awareness about personal budgets for families of children with Education, Health and Care Plans https://t.co/0d4nZjNqpH

[LG & SC Ombudsman @LGOmbudsman]

We've issued our Annual Review of Adult Social Care Complaints for 2022-23: https://t.co/fTl7ITHA92

[LG & SC Ombudsman @LGOmbudsman]

Local councils across England have a broad range of tools to tackle #antisocialbehaviour but we're finding many are either not using them or don't fully understand the powers they have to help. https://t.co/an8MFdIhGc

[LG & SC Ombudsman @LGOmbudsman]

SPECIAL REPORT: Councils aren't doing enough to help victims of antisocial behaviour https://t.co/an8MFdIhGc

[LG & SC Ombudsman @LGOmbudsman]

SPECIAL REPORT: Councils aren't doing enough to help victims of antisocial behaviour https://t.co/an8MFdIPvK

[LG & SC Ombudsman @LGOmbudsman]

ICYMI: Our first joint investigation with @HousingOmbuds finds @MyNottingham and @NottmCCHousing at fault for not helping a vulnerable tenant faced with antisocial behaviour
https://t.co/c9atzYtdFe

[LG & SC Ombudsman @LGOmbudsman]

Complaints - a window into good corporate governance and improvement.
Our blog post with @CfGScrutiny on the role of Monitoring Officers
https://t.co/cQdjm4e4zV

[LG & SC Ombudsman @LGOmbudsman]

"Local authorities have an opportunity to improve outcomes for SEND families by investing in good complaint handling."
Our response to @ajc_justice report
https://t.co/uSNCpsFsaS

[LG & SC Ombudsman @LGOmbudsman]

REPORT: Local couple lost trade because @GloucesterCity did not properly investigate noise nuisance from neighbouring business https://t.co/y9xEqMmy4q

[EHRC @EHRC]

Great to meet with @LGOmbudsman today, discussing our work to protect and promote the rights of social care users. We've just signed a memorandum of understanding to help us keep building on our work together. Read more: https://t.co/z7SBykWGiE

[LG & SC Ombudsman @LGOmbudsman]

From education to elderly care and housing, our latest statistics shed light on the harsh realities people across the country face in crucial aspects of their lives. https://t.co/9K0OxISHRE

[LG & SC Ombudsman @LGOmbudsman]

@GSwinburn Hi Gwen - they're available on our interactive map: https://t.co/dkIWptrbUG just need to locate your local council

[LG & SC Ombudsman @LGOmbudsman]

We’ve just released our complaints statistics for all authorities in England for 2022-23. Find out how your area performed and what it means for you. #ComplaintsStatistics https://t.co/9K0OxISHRE

[LG & SC Ombudsman @LGOmbudsman]

REPORT: Leicester care provider refuses to pay remedy to former resident https://t.co/gQUisyJl8z

[LG & SC Ombudsman @LGOmbudsman]

REPORT: Stockton-on-Tees to improve its education transport policy for young adults following Ombudsman investigation: https://t.co/sKJASryR49

[LG & SC Ombudsman @LGOmbudsman]

We've asked West Northamptonshire Council to look at the cases of eight other children and young people out of education following a complaint: https://t.co/Jt3v8bnlS3

[LG & SC Ombudsman @LGOmbudsman]

Paul Najsarek has been appointed as the interim Local Government and Social Care Ombudsman, following the retirement of current Ombudsman Michael King at the end of the month. https://t.co/8xo478r7We

[LG & SC Ombudsman @LGOmbudsman]

NEW REPORT: We would have expected the right systems and processes for helping people at risk of homelessness to have been embedded by now but too often we are finding councils at fault https://t.co/eoL9qAaqui

[LG & SC Ombudsman @LGOmbudsman]

Five years after the Homelessness Reduction Act was introduced to give councils greater responsibilities to help people, some councils are still failing the most vulnerable people in society: https://t.co/eoL9qA9SEK