Laura Chamberlain

Professor of Marketing. Assistant Dean. Passionate about CX. Views are my own.

[Laura Chamberlain @LMChamberlain]

The fantastic @lgsimmen and I share our thoughts on students moving from "knowing" and "doing", to "being" and the importance of creativity in the marketing curriculum https://t.co/yj7QxBvToX #marketing #highereducation #creativity #creativepedagogies #teachingandlearning

[Laura Chamberlain @LMChamberlain]

@Ocado Thanks Rory, you’re right. It’s not good. I realise you are following social media policy - I’ll play along and DM but not sure what you can do. I’ve been an @Ocado smart pass customer for a really long time but small things add up and this a.m. is a case study in what not to do

[Laura Chamberlain @LMChamberlain]

I’m rarely cross but @ocado have lost a long standing loyal customer this morning. At 38 weeks pregnant I’ve had to disinfect my kitchen and throw away a lot of food as a raw chicken had smashed across my shopping. Called customer service & got a half hearted apology and refund

[Laura Chamberlain @LMChamberlain]

@Ocado And yes, I’m only one customer but I represent the silent majority who don’t complain and put up with things for a while. I won’t feature in your NPS or your sentiment analysis but I am confident I’m not the only one who feels this way

[Laura Chamberlain @LMChamberlain]

I teach marketing and customer experience to students, professionals and executives every year and I always hold @ocado up as an example of best practice and have done for Mandy many years. Standards have been declining for a while but this is what has done it for me

[Laura Chamberlain @LMChamberlain]

Announcing a new #LinkedInLive series, with @luanwise

Starting on 9th Feb, each month we will be answering your marketing-related questions, sharing our experiences and viewpoints to help bridge the gap between academia and industry.

https://t.co/wb4IZylahV

[Gerry McGivern @GerryMcGivern]

Personal, inspiring, passionate & fascinating talk by Jamie Ward & Damini Onifade about #equality, #diversity & #inclusion @Channel4 during #WBSEDIFestival @WarwickBSchool @LMChamberlain

[Laura Chamberlain @LMChamberlain]

@johnlewishelp Thanks Andrew, tried again mid morning and it looks like it has sorted itself out and I managed to order - very relieved - as a household with a 1 year old we can’t be without a washing machine for too long!

[Laura Chamberlain @LMChamberlain]

Hi @JohnLewisRetail is there a reason I can’t go through check out with a washing machine on your app or website? Slight domestic disaster means we need a new one!

[Laura Chamberlain @LMChamberlain]

@ScottLucas_EA @BBCNewsChannel Just watched with my six month old son! He is as exasperated as I am! Emeritus?! Sad I didn’t manage to catch up with you before the pandemic hit. Hopefully you are still local?

[AxisStars @AxisStars]

Our Admissions & Ethics Committee ensures that our community is built on trust & transparency.

@LMChamberlain is an Associate Professor of Marketing at Warwick Business School & Assistant Dean for all Postgraduate Taught Programmes including Business, Management & Finance.

[Laura Chamberlain @LMChamberlain]

So pleased that MSc Marketing & Strategy @WarwickBSchool has risen in rankings to 6th in the world and 2nd in the UK. Result of hard work of a fab team and brilliant students! https://t.co/ta0mDuX7oZ

[Laura Chamberlain @LMChamberlain]

Our new eBook ‘Marketing & Technology’ has just landed! So proud of the @WBS_MiS team for pulling this together during lockdown! Big thanks to all the contributors - we couldn’t have done this without your involvement. For more on #MarTech https://t.co/7rYsJcFnkk

[Laura Chamberlain @LMChamberlain]

Our new eBook ‘Marketing & Technology’ is live! So proud of the @WBS_MiS team for pulling this together during lockdown! Big thanks to all the contributors - we couldn’t have done this without your involvement. For more on #MarTech visit https://t.co/7rYsJcFnkk

[Luan Wise @luanwise]

Do you have 20 minutes next week?

I'm looking to talk to UK marketers about the use of social media in business, as part of a research study I'm working on with @LMChamberlain, @WarwickBSchool

DM me please!

#socialmedia #researchstudy

[Laura Chamberlain @LMChamberlain]

@yarnes08 I don’t even know what to say about those pictures by the way!!!

[Laura Chamberlain @LMChamberlain]

@BismuthL @yarnes08 Thanks Laurana! 😀

[Laura Chamberlain @LMChamberlain]

@yarnes08 Ha ha thank you @yarnes08 very sweet of you to remember!

[Laura Chamberlain @LMChamberlain]

Some lighthearted fun, this is brilliant!

[Andrew Cotter @MrAndrewCotter]

Some sports are slower. More about the strategy.

[Laura Chamberlain @LMChamberlain]

Calling all marketers! Can you spare time to fill out a research questionnaire? I'm conducting some research on how we use social media. All help much appreciated. Please use the link to take the questionnaire & share this post far and wide! Thank you! https://t.co/mG8rDkGXze