Loom

Work faster with video. Record your screen, camera, or both, and send 🎥 messages with Loom, now part of @Atlassian.

Support:

[Loom @loom]

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[Loom @loom]

@buckthegov Hi John! We have located your ticket and can confirm that a refund was applied last week. If you still need assistance with any account or billing issues, please reply there or open a new ticket with us: https://t.co/JEiRdSQAu0.

[Loom @loom]

@talentosprecato Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe
Our Support team will be more than happy to investigate further.
Thank you!

[Loom @loom]

@tomfricks Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe
Our Support team will be more than happy to investigate further.
Thank you!

[Loom @loom]

@SamB126809 Hi Sam! Sorry about that experience. We'd love to look into what's happening on your end. Could you open a ticket here: https://t.co/9IdNVxth1J, or DM us your email and we'll get a case started for you? We'll be happy to investigate!

[Loom @loom]

@stuthesmith @andrew__rea @davidhoang @Atlassian Hi @andrew__rea 👋 To get this sorted, you can open a support ticket here:
https://t.co/9IdNVxth1J, and share the ticket link with us via DM. If you run into any trouble with that, just DM us your Loom account email, and we'll open a case for you. We'll get it figured out!

[Loom @loom]

@andrew__rea @Atlassian Hey Andrew. To make sure we can properly look into this and help you out, could you please open a support ticket with us? You can do that here: https://t.co/9IdNVxth1J

We're looking forward to helping you there!

[Loom @loom]

Hey Mayowa,

So sorry to hear that you're having issues with Loom. We'd love to see if our team can help! If you can let us know what's going on via support ticket, we'll take a closer look. You can open a ticket by clicking the (?) icon on the bottom right of your account.

Let us know if there's anything else we can do to help!

[Loom @loom]

@buckthegov @Atlassian Hello there, I'm really sorry you didn't receive proper assistance. Would you kindly reach out to us through the DM? We would like more information on the ticket number and details so we can expedite the process and engage the necessary teams.
Thank you for your patience.

[Loom @loom]

@edzitron Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe
Our Support team will be more than happy to investigate further.
Thank you!

[Loom @loom]

@edzitron @ernestmacandrew Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/59XhcsKk7V
Our Support team will be more than happy to investigate further.
Thank you!

[Loom @loom]

@buckthegov @Atlassian Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe
Our Support team will be more than happy to investigate further.
Thank you!

[Loom @loom]

Hey Cameron! Mobile viewers who are not logged in to Loom can watch videos set to Public once without needing to login or create an account, after that initial view they will need to sign-up or in to view it again. On Desktop there are no limits to views on Public Looms. If the Loom is not public, that has always required an account to view since we need to verify the user is authorized to watch the Loom. If you're seeing behavior that doesn't correspond to the above, please file a ticket with Support and our team will take a closer look!

[Loom @loom]

Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/hS8VQ7F7Ft
Our Support team will be more than happy to investigate further and provide billing assistance and if it's wrongly billing you, we'll be also more than happy to evaluate if any refunds apply.
Thank you!

[Loom @loom]

@sceiler @Atlassian Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe
Our Support team will be more than happy to investigate further.
Thank you!

[Loom @loom]

@mudassarmaner1 Hi Mudassar,
we would be super happy to help get this resolved. We'll need you to file a ticket with our Support team from within your Loom account and send them the video you're seeing this on. They'll be able to review it and see what's going on ASAP.

[Loom @loom]

@italoestrada Hey Italo! So sorry you're having issues with your videos playing for clients. If you can please send us a support ticket from within your Loom account, our team can review the videos and see what's going on! If you're having issues reaching support, please DM us!

[Loom @loom]

@michaelduffla Hi there Michael, we're sorry to hear you're having trouble logging in! We'd love to help get you back into your account. Could you DM us your email address so we can look into it right away? We're here for you!

[Loom @loom]

@samstooff Hi Sam, we're really sorry to hear about this experience. Your recordings and account access are important to us, and we want to help make this right. Could you DM us your email address so our support team can look into your account and get you back on track? We're here to help.

[Loom @loom]

Hey Ariel!
We're so sorry you're having such a tough time deleting your Atlassian account.

If you file a ticket with the Loom Support team and assistance with getting your Atlassian account deleted, we'll make sure you get to the correct team who can assist you!

The fastest way to reach Loom Support is from within your Loom account > bottom right corner (?) icon > Contact Support. We'll help right away!

[Loom @loom]

@pmjohnson Thank you for clarifying Patrick! Whatever account was last signed into the Desktop app is the one you're authorizing again. But, I can definitely see how this could be disorienting as that account is not mentioned anywhere. Will raise with the team!