Larry Robiner

Retired VP Consulting @Forrester Customer Experience practice. Author of @StanleyFindsKey. Aptronym collector. Opinions my own.

[Larry Robiner @LRobiner]

@Verizon no, we can't hear you now.

[Larry Robiner @LRobiner]

@szacharek *Undeserved

[Larry Robiner @LRobiner]

@szacharek Right there with you, Stephanie. Supremely painful to watch. Supreme migraine. Supreme waste of talent. Thank you for having the courage to speak truth to all this underserved puffery.

[Stephanie Zacharek @szacharek]

I seem to be the only individual who disliked—maybe hated?—MARTY SUPREME. Time will tell...

[Larry Robiner @LRobiner]

@Uber I need help with an invalid cancellation charge please.

[Larry Robiner @LRobiner]

@chefaroni Amazing! These must be those democratic socialist crows we've all been warned about.

[Larry Robiner @LRobiner]

@7DustKat73 #SadieWasRobbed

[Larry Robiner @LRobiner]

@whoisalexjacob #SadieWasRobbed

[Larry Robiner @LRobiner]

@KingMalcolm__ @Jeopardy #SadieWasRobbed

[Larry Robiner @LRobiner]

#SadieWasRobbed

[Larry Robiner @LRobiner]

@SoFiSupport my external bank account is no longer updating through Relay/Plaid and is no longer listed in Plaid.

[Larry Robiner @LRobiner]

Why is there a crop circle of green/blue in the middle of the map?

[Josh Wurster @joshwurster_]

6AM RAINFALL UPDATE

[Larry Robiner @LRobiner]

@ElectroluxUS can you help me properly dispose of a defective humidifier that you manufactured? I would like to keep it out of the landfill.

[Larry Robiner @LRobiner]

If a tweet falls in the woods, but there's no one there to hear it, does it make a sound?

[Larry Robiner @LRobiner]

Money Pit

[BMW @BMW]

What name did you give your BMW?

[Larry Robiner @LRobiner]

@AshleyHin Apparently electricity is very heavy.

[Larry Robiner @LRobiner]

@EveDunbar

[Larry Robiner @LRobiner]

Brilliant piece, kudos @theillustrious Riane Konc!

[The New Yorker @NewYorker]

The classic ethical dilemma: Should you pull a lever and save five people or retweet a conspiracy theory about black-market ventilators? https://t.co/174UEvoASd

[Larry Robiner @LRobiner]

@Humana uses AI software from @CogitoCorp to enhance the empathy of their call center reps. It has improved CX and operational metrics. @iangjacobs @forrester #ForrCX