@TCFBank 1st hold time 37 minutes - and lady allegedly couldn't hear me.
2nd right after - 42 mins, and it cut off.
3rd time - On hold for 1:03 and rising...
@africasblog@TCFBank @TCFCares Correct - who the heck is running this show? You should have had a full rollback process laid out in case of issues like this. It's unreal. I've led tens of integration programs like this, most larger. but never have had this level of negative impact!
@TCFBank Nope. I cannot log into billerpay for my Heloc, neither can I do a '1-off' payment from this just using my account number, 4 digits social, and zip code. No button to log in or submit.