Quite a few years ago, as I was wrapping up a Netflix product meeting, Patty McCord, our VP of HR pulled me aside. “You know,” she said, “you’re always talking about how you want to make sure we’re getting everyone’s input, right? Well, tell me—who did most of the talking in that meeting?”
I hung my head. What could I say?
I had gotten so carried away with my own opinions that I hadn’t left time for anyone else’s. I was so consumed with talking that I had stopped listening. And that realization, as Robert Frost once put it, has made all the difference.
I realized that the key is not necessarily to talk less. It’s to listen more. And I mean real listening, where you are focusing on what the other person is saying…rather than just plotting the brilliant thing you’ll say as soon as they have finished talking. You’ll learn more, and they’ll feel heard. Win/win.
And no, you don’t need the chess clock. In your next meeting, just ask yourself—who’s doing all the talking?
If you’re still stuck, just remember Abraham Lincoln’s advice: “Better to remain silent and be thought a fool than to speak out and remove all doubt.”
When he was 11, Kobe Bryant played a full 25-game basketball season without scoring a single point.
He then took a simple mathematical approach to becoming one of the all-time greats:
We have a single mission during these COVID times: to save small businesses. And we want business owners to know that it may not be too late to get the support they need. https://t.co/xRP1dsTIPh #paycheckprotectionprogram
It’s an unprecedented time for business owners. To help you navigate the impact on your business, I addressed your questions about the Paycheck Protection Program with @quickbooks, an SBA- approved lender, on my IGTV. https://t.co/BXcKi698tq #PPP#SmallBizRelief#ad
Eligible QuickBooks Online Payroll customers can complete their Paycheck Protection Program borrower application within QuickBooks starting now. Log into your account to check availability.
We're working around the clock to open the #PPP application to more payroll customers.
QuickBooks Capital is now an SBA-approved #PPP lender and our mission has never been more clear. Our team is working around the clock to get relief funds into the hands of as many eligible small businesses as fast as possible.
Steve Jobs returned to Apple in 1997 and spoke to developers at WWDC.
When an audience member insulted him, he responded by saying:
“One of the hardest things when you’re trying to effect change is that people like this gentlemen are right in some areas”
I just learned from a former longtime Amazon employee, the idea for Prime came from an IC engineer. He wrote up a 6 page memo. He was inspired by the Costco membership model. It was built as a test. It's now the key pillar of Amazon. The best ideas can come from anywhere.