Weโve moved all LiveXLive news and customer service over to @LiveXLive. Make sure you follow us there for livestream updates, new audio stations, and exclusive artist content!
@guypaddock Hi Guy, can you reach out to us directly to provide more information? If you are using one of the mobile apps, go into the profile>settings>support>Report A Problem to report the issue. If you are on the website, go to the Hamburger Menu on the Top Right and then Feedback.
@JonHayes Hello Jon! We are currently looking into this for you. We have seen complaints like this from multiple apps after iOS 12.3. You can open a support ticket with us by emailing us at [email protected] and we can update you as we get more information.
@RaphaniacZX That is the best course of action. Our Support Team will be able to get the needed information to look up the subscription charge and help you further.