Manoj Madhusudhanan took a ₹1.86 crore home loan from ICICI Bank.
As collateral, he handed over his original property documents. Every homebuyer does this. You have no choice.
ICICI Bank sent those documents to their storage facility in Hyderabad via courier. Somewhere on that journey — Bangalore to Hyderabad — the documents vanished.
Gone. Originals. Irreplaceable.
When Manoj found out, ICICI Bank had one answer: it was the courier company's fault. Not ours.
He went to the Banking Ombudsman. They told ICICI to publish a public notice about the loss and pay him ₹25,000 for the trouble.
Twenty-five thousand rupees. For losing the original documents to a ₹1.86 crore property.
Manoj sent a legal notice. ICICI denied any mistake.
He went to the NCDRC.
The apex consumer court looked at the facts. The bank had taken custody of the documents. The bank had chosen the courier. The bank could not hand that liability to a third party and walk away.
ICICI Bank — India's second-largest private bank, ₹9 lakh crore in assets — was held liable. Ordered to obtain reconstructed certified copies, issue an indemnity bond, and pay ₹25 lakh in compensation.
One loan. One lost file. One bank that blamed the courier.
Save this — if your bank loses your original property documents, they cannot blame their courier agent. The documents were in their custody. The liability is theirs. File at your district consumer forum. The law is on your side.
(Source: Manoj Madhusudhanan vs. ICICI Bank Ltd. | NCDRC | LiveLaw, September 2023)
सिंधुदुर्ग बनतोत गोव्याला पर्याय! 😀
रस्ते काय, विमानतळ काय! बस कर बाबा!
इकडं आम्ही कोकणाला कॅलिफोर्नियाला पर्याय बनण्याची गाजरं खात आलो गेली कित्येक वर्ष.. तुम्ही गोव्याची स्वप्न काय दाखवताय.
A (gentle) shout-out to Objective Journalism: The same Jay Mazoomdaar broke the Robert Vadra land scam in Express 12 years ago, and last year, called out Trump’s lie about USAID funding Indian elections.
Martin Ødegaard leads as the Norway squad & their fans do the iconic Viking Row after they sealed their place in the knockout stages of the World Cup. 👏🚣
People are envious of content creators, coz this country has always been taught this direct correlation of education & wealth. “Padhoge Likhoge Banoge Nawaab”
There have been exceptions to this - Bollywood & Sportspersons. But they weren’t begrudged coz of genetics. Nobody hated when Aishwarya Rai bought a Mercedes. She deserved it. But content creators are people next door. Jealousy is dependent on proximity.