#matiangi#ruto#genz@imbankke Bank blocked my account and asked me to submit documents—which I did. I’ve visited their branch 4 times, sent emails, and followed up countless times. Every time it’s “the matter is under review” or “we’ll get back to you”—then silence.
@imbankke blocked my account and asked me to submit documents—which I did. I’ve visited their branch 4 times, sent emails, and followed up countless times. Every time it’s “the matter is under review” or “we’ll get back to you”—then silence. Calls are ignored
@imbankke Blocked my account for a week. I went to their branch, gave all the required documents — now they’re telling me to travel over 160km just to access my own money.
This is harassment. It’s unacceptable. I&M, stop making life harder for your customers. Do better.
@NjeriBt They have blocked my account and have failed to give an explanation why despite calling and visiting their branch several times times. They claim the matter is under review. It has been week. .@imbankke I want my money back!
@imbankke I want my money.!There is no way You’ll have my account blocked for over 7 days and the only thing l get is that the matter is under review. I have sent you mail, visited your branch and called you several times and you keep ignoring me!
@imbankke how long does it take to unblock an account? I’ve been to your branch, sent emails, called countless times — and still NOTHING. Your customer service is pathetic. Stop wasting my time and give me access to MY money. It’s been a week since you blocked me my account.
@imbankke Imagine waking up and finding your I&M account blocked — with all your money inside. That’s me right now. Tried following up, all I get are empty stories and no help. Be very careful .
@imbankke You have the most useless customer service Team. You don’t respond to mails neither to calls, visiting your branch is the same ,mnipee pesa yangu.