Emma Day

Makeup lady, based in London Represented by

[Donat Bayer @donat_bayer]

@British_Airways how come we are not able to talk to anybody in complaints and refunds? Why isn’t BA able to communicate with its customers? For how many many more days do we need to wait to get an answer? Is constant “we are too busy now” a valid excuse?

[Wendy McKellar @WendyMcKellar5]

@British_Airways @British_Airways no it doesn’t help. Because it doesn’t offer a response or a refund. You can’t just take payment for a service, not deliver the service and expect to keep the money. How about you employ enough staff to provide the service and/or respond to the complaints?

[Chloe Povey @chloepovey9]

@British_Airways 11 wks I’ve waited with still no response. If you have so many complaints to be dealing with that it takes 11 wks +to respond, then there is something seriously wrong with this airline and it should not be the British flag carrier and does not deserve my business

[Emma Day @LadyDayMakeup]

@kevincassidy999 @British_Airways @HeathrowAirport Same !

[Emma Day @LadyDayMakeup]

2 months since I had two cancelled flights with @British_Airways and still no word from Customer relations with regards compensation and my expenses incurred - terrible service to your customers #BritishAirways

[Emma Day @LadyDayMakeup]

@MartinSLewis please look at all the tweets about @British_Airways and no one getting any communication or response to compensation and expenses incurred for cancellation-it’s a real mess and they are making it impossible as no one to speak to in person

[Emma Day @LadyDayMakeup]

@TheEventCrew @Gatwick_Airport @British_Airways Had exactly the same in Nice in may with @British_Airways - I had to get the police to escort me back through to get my luggage as no one from BA to help me - it’s appalling

[Emma Day @LadyDayMakeup]

@British_Airways I’ve submitted updates to hear back from your Customer relations team 3 times since 27th May with regards to getting my compensation and expenses paid for 2 cancelled flights in one day - nothing back - @MartinSLewis can you help ? Thanks

[Emma Day @LadyDayMakeup]

@British_Airways I’ve done that 3 times now and no one has got back to me .. you keep giving me the same advice - probably from a robot

[Emma Day @LadyDayMakeup]

@British_Airways waiting for my expenses to be repaid plus compensation from 25th may - uploaded the form on 27th May and still no word from your Customer relations department- can you help please - this is taking way too long

[Emma Day @LadyDayMakeup]

If you want to know why #SAGAFTRA is striking, this is a very articulate break down

[Emma Day @LadyDayMakeup]

@British_Airways @MartinSLewis - wondering if you could help - two flight cancellations from Nice on 25th May - filled in compensation and expenses form in 29th and still nothing from BA Customer relations - many in the same boat

[Emma Day @LadyDayMakeup]

@a1_nos @British_Airways Same - apparently it’s “Customer relations” that do it and you can’t speak to anyone direct - shocking service

[Emma Day @LadyDayMakeup]

@British_Airways I was put out of pocket almost £700 due to issues with your computers .. I would appreciate a response within the next day please

[Emma Day @LadyDayMakeup]

@British_Airways it’s now way over 28 days to hear with regards to refunding my costs and compensation after two flight cancellations leaving me severely out of pocket - I’ve updated my claim twice but still no word from you - just told you are “working on it”

[Emma Day @LadyDayMakeup]

@British_Airways I’ve been told this many times but no one gets back to me - I don’t think a month and 5 days is as soon as they can ? !

[Emma Day @LadyDayMakeup]

@British_Airways You told me exactly the same message on the 6th and I still haven’t heard anything

[Emma Day @LadyDayMakeup]

@British_Airways I’m still waiting for compensation and expenses to be repaid back from two flight cancellations on the 25th May - can you help me please ? This is taking a long time to hear from anyone

[Chris Needham @Young_Nudger]

@Jacob_Rees_Mogg We can leave interest rates in the hands of the independent Bank of England
OR
we can leave it up to the #ConservativeParty to manage - who have failed in every department ….
Health
Law and Order
Immigration
Environment
Transport
Etc etc …

Now there’s a difficult choice 😂

[Emma Day @LadyDayMakeup]

@British_Airways hallo - I’m waiting for compensation and refunds of excuses incurred after two flight cancellations on the 25th May.. I’ve sent the info a few days after this and followed up but haven’t heard any response as yet - this has put me seriously out of pocket