Sam Taylor

[Sam Taylor @LadyTaylorSam]

@JohnLewisRetail Thanks, it won’t allow me to send a PM?

[Sam Taylor @LadyTaylorSam]

@JohnLewisRetail I wanted to praise & thank the service received from a lovely member of staff within the fragrance dept in your Kingston store today, helped me with a return on behalf of my elderly mother who had ordered the wrong item, showing great empathy & general Cust svc.

[Sam Taylor @LadyTaylorSam]

@British_Airways I am flying tmrw morning and have an ongoing issue being able to check in online, pls. Can someone reach out ASAP? I can DM Ref no.

[Sam Taylor @LadyTaylorSam]

@British_Airways absolute disgrace sending an email at 4am this morning to advise our flight today has been canx and now moved to tmrw? In what world is that acceptable for a 7 day package holiday and no phone lines open until 8am to resolve??

[Sam Taylor @LadyTaylorSam]

@MartinSLewis @Ltaysey

[Sam Taylor @LadyTaylorSam]

@BandQ very disappointed that I’m being told that you can’t do anything about an order that hasn’t arrived but states it has been delivered, because it was supplied by a 3rd party?? But my order and payment was to YOU! Pls fix this ASAP

[Sam Taylor @LadyTaylorSam]

@ChaseSupport trying to open an account with you but not managing to get past the ID stage as your AI is telling me my faces don’t match! Have called twice, and told to retry Faye heaving account deleted…. Still no success 🤷🏼‍♀️

[Sam Taylor @LadyTaylorSam]

@nsandihelp Hi, yes, and need to update my address too, thank you

[Sam Taylor @LadyTaylorSam]

@nsandihelp hi, I managed to speak to someone on the phone after holding for a considerable amount of time with regards to having my online account activated due to previous access codes expiring? I was unfortunately cut off, pls advise how I can ask for further assistance? Thx

[Sam Taylor @LadyTaylorSam]

@HelloFreshUK I am STILL awaiting a manager’s call back to speak about this poor customer service…. 1 week later

[Sam Taylor @LadyTaylorSam]

@Thetruth1071 @LauraKingCNS @HelloFreshUK I stand corrected, it was a £40 refund which doesn’t even cover the cost of the the originally and replacement turkey! 😡

[Sam Taylor @LadyTaylorSam]

@Thetruth1071 @LauraKingCNS @HelloFreshUK I stand corrected, it was a £40 refund which doesn’t even cover the cost of the the originally and replacement turkey! 😡

[Sam Taylor @LadyTaylorSam]

@Thetruth1071 @LauraKingCNS @HelloFreshUK Let alone any kind of compensation for the HUGE inconvenience on Christmas Day! Final result was £62 refund when the whole meal AND replacement turkey came to nearly £150 😠 any other supermarket/supplier would have instantly given a full refund and some. Lesson learnt.

[Sam Taylor @LadyTaylorSam]

Absolutely shocking how @HelloFreshUK think it’s acceptable to offer me just a £30 credit to my account and not even a refund of the rotten Turkey, let alone the replacement we had to buy… I will not accept this poor offer 😡

[Sam Taylor @LadyTaylorSam]

@HelloFreshUK there’ll be no Christmas dinner for us, one awful smell coming from the fridge…. a rancid Turkey….. Merry Christmas to us…. @HelloFreshUK please contact me 😔 😢

[Sam Taylor @LadyTaylorSam]

@TurkeyCouncil @HelloFreshUK Nope, zero response and not even a phone number I have found to call but will be taking this up first thing tmrw to have resolved.

[Sam Taylor @LadyTaylorSam]

@HelloFreshUK there’ll be no Christmas dinner for us, one awful smell coming from the fridge…. a rancid Turkey….. Merry Christmas to us…. @HelloFreshUK please contact me 😔 😢

[Sam Taylor @LadyTaylorSam]

@Mailonlinepics @HelloFreshUK If you can help me get a response from @HelloFreshUK I may consider.

[Sam Taylor @LadyTaylorSam]

@HelloFreshUK please can you respond to my tweet regarding our off turkey? Photos attached

[Sam Taylor @LadyTaylorSam]

@citizenintheuk @HelloFreshUK Sure, because shop/butchers Turkeys fly there themselves don’t they…. 🤔