Teenager trying to be resourceful and helpful accidentally bought the wrong two-day pass for a mountain biking weekend (figured out his mistake and then bought the right one) but @VailResorts will do absolutely nothing to refund the mistake. Punishing customer service.
All the feels from #themoment tweets. Mine was more gradual, canceling a trip, picking up kindergartener from school with a month’s worth of work in her backpack, empty BART trains and city streets, so much fear and uncertainty... https://t.co/nssRo3ShyF
@Amy_Siskind I’m so sorry (but not surprised). I just want to thank you. So often when I couldn’t stomach the news these past 4 yrs and especiallly these last few days, I could turn to you for clear-headed, straightforward updates on the state of things. With so much gratitude for all you do.