AWS is investigating an ongoing service outage in the Frankfurt region, which affected the rest of our servers in an unexpected manner. The Frankfurt node will remain offline until the investigation is complete, meaning some clients in the EU may see delays in service.
We are currently looking into an Amazon Web Services (AWS) outage that is causing errors for Cloud Data users. We will keep you posted as we gather more information.
Access to our website and Cloud Data may be blocked for some users because of an international outage at our DNS provider. Please check here for updates.
Cloud Data users: We’re currently working to solve a minor issue with Cloud Data that is preventing users from adding plants and other objects to their projects. You can still use the software, but won’t be able to add to your projects until fixed. ETA for a fix is 2 hours.
Local data users can regain functionality by disabling their network connection. This will return functionality for the time being, excluding accessing the plant and symbol library and similar cloud based functionality.
Our site hosting provider is currently experiencing a major outage. During this time users will not be able to access our website or content they have not used before. They are currently expecting ~1hr repair time.