laura claycomb

yep, it's me. opera singer, dog lover, obsessive interior designer, and now mom. f you're interested in what I had for lunch or what I just sang, here it is...

[James Melville 🚜 @JamesMelville]

3 wasted hours trapped on hold, bounced around between lifeless automated AI chatbots and cut off mid-call by the organisation that I needed to resolve a specific issue with. Eventually I spoke to someone who could barely speak English and who was incapable of resolving the issue.

Digital technology is supposed to save time and improve efficiency. Instead, it has become a digital fortress of frustration - designed to deflect, frustrate and deny the customer the one thing that actually solves problems: interaction with an actual human being.

[Raymond @Raymond82310289]

Who agrees?

[laura claycomb @LauraClaycomb]

Can I love this any more?!

[jeremydenk @jeremydenk]

packing list:
1) Schumann Trios
2) Schumann Piano Quartet
3)Underwear
4) Coffee Filters
5) Swimtrunks that will annoy Steven Isserlis

[laura claycomb @LauraClaycomb]

7/ have I mentioned that I am a frequent flyer with @lufthansa for over 30 years? This is why Airlines lose customers. I am sick of customer service apologizing profusely for things, but then not changing anything. This website has sucked for at least a decade. #lufthansasucks

[laura claycomb @LauraClaycomb]

6/@lufthansa technical support tells me there are no more upgradable seats by now & only 3 Economy seats together are next to the bathroom. So I’m hoping for a refund of my premium seats from the 1st flight, and we have the crappiest seats to LA. 3hrs wasted AGAIN #lufthansa

[laura claycomb @LauraClaycomb]

5) try as suggested @lufthansa site to upgrade, and get sent in a loop when I try to click on my flights. Get around that, & upgrade will not show me long haul flight & puts me & my children on three different rows. Phone customer service,30 minutes later, she lost my seats.

[laura claycomb @LauraClaycomb]

4/meanwhile received a rebooking for the next day. But paid for upgraded seats aren’t available. On customer service phone call again (because their website cannot do a partial refund) and no one can get me three good seats together, even though i’m willing to upgrade. @lufthansa

[laura claycomb @LauraClaycomb]

3/lufthansa phone customer service (since there is no one in the terminal!) said: go back out to the ticket counter with children in tow, & try to change flight. Told me to go back in through the controls to get my luggage which they pulled from the flight. Then they’d reticket.

[laura claycomb @LauraClaycomb]

2/Went to the gate, (no personnel there), and I ended up informing everyone in line that our flight was not just 30 minutes late, but an hour and 10 minutes late! which meant that we arrived after our second flight had left. @lufthansa #lufthansasucks

[laura claycomb @LauraClaycomb]

@lufthansasucks @lufthansa
1/ So not only did Lufthansa not give any information except a first message telling me that my flight would be 30 minutes late, but could not or would not try to find a different route for me at the ticket counter knowing we’d miss our connection.

[laura claycomb @LauraClaycomb]

@HeldenMommy UR in Ohio? ;-)

[laura claycomb @LauraClaycomb]

Well, I'm bowing out of twitter but keeping this handle in case the situation changes and to keep someone from stealing my name... All the best!

[laura claycomb @LauraClaycomb]

@nicomuhly @AppleClassical @tim_cook You're hilarious!! :-)

[Randy Rainbow @RandyRainbow]

Gentle reminder. #thoughtsandprayers

[laura claycomb @LauraClaycomb]

@RandyRainbow ...or then I have to add my damn glasses...

[laura claycomb @LauraClaycomb]

So happy to be in the US to see my parents! I miss them. Why do I feel the need to apologize for not performing all the time? Sometimes it's important to evaluate what's REALLY important. :-)

[laura claycomb @LauraClaycomb]

#BROTHERPRINTERFAIL Well, don't buy a Brother Printer. Dad bought one last year, and already, he's unable to procure new black cartridges - even from BROTHER themselves. Out of stock, backordered, unavailable on every site known to man. Ridiculous.

[laura claycomb @LauraClaycomb]

@Lisette_Oropesa It's a CITY under there! Have fun in Paris!!

[laura claycomb @LauraClaycomb]

@michaelharriot I would knock at the police's door, as they're not necessarily pieces of shit. But then again, I'm a white girl from the south. :-/ ...A conundrum for a black man, I think. I hope we can do better in my lifetime.

[The Leadership Conference @civilrightsorg]

Powerful: Ranking Member @RepMcGovern just read an entire book into the record.

“It's called The Life of Rosa Parks by Kathleen Connors. It was pulled from second grade classrooms in the Duval County public school district in Florida. So let's just see what's so objectionable.”