@amberloucee @TUIUKcares Yup it's shocking. Wouldn't of minded so much but they are the only company that fly from Aberdeen. So looks likes I'll be flying from elsewhere
@TUIUKcares I have been hugely let down by the after care team. E-mails, Twitter messages, calls. I sent my complaint 11th August and I have had no correspondence to advice me of the outcome. Not even a call to say that they would take longer than the advised 28days to respond π
We were also not seated together, however lovely staff at Aberdeen airport did ensure that we did receive all our extras on outbound flight. Now dreading inbound flight on 10th August... so stressful, I paid for these services - shame about the added stress. π«
@TUIUKcares after 4 phone calls with tui, upon arrival at the airport there was no extra legroom, extra baggage or sports equipment which I paid for and booked over the phone & online i have now been told by airport staff that there is nothing they can do about my return flight.