@LumoTravel I am currently on the train all the way to Stirling. I have about 4 and a half hours left of this journey. I am really not sure how Lumo expect people to manage this. The train is packed as well, so moving to a carriage with working air con is not an option for how busy it is.
@monkiworld just had pretty poor customer service from one of your ‘live chat’ agents when I was enquiring about a parcel that has not arrived almost 3 weeks after the order. Is it normal practice for them to end a chat when the customer is still typing a message?
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