Lauren Rodolitz

Brand builder. Storyteller. Integrated Communications Specialist.

[Lauren Rodolitz @LaurenRodolitz]

@IanBohen I dig this deep thought!

[Lauren Rodolitz @LaurenRodolitz]

On your recommendation, just tried @goldburgerla for the first time and LOVED it. Any other LA spots we should try @Sethrogen? 🍔 cc: @graciawalker

[Lauren Rodolitz @LaurenRodolitz]

Talk about a double standard @lyft

[Lauren Rodolitz @LaurenRodolitz]

@lyft I find it absurd that after waiting 18 minutes for a pickup, it was cancelled. I was then assigned a new driver - another 11 minutes away & a $10 increase. That ride cancelled, too. Yet, within 2 minutes of booking an @Uber, it arrived! What a waste of almost 30 mins @lyft

[Lauren Rodolitz @LaurenRodolitz]

@lyft I find it absurd that after waiting 18 minutes for a driver, they cancelled & I was assigned a new car at a $10 higher price. Then, after waiting for that car, it cancelled too. I then booked an @Uber and it took 2 minutes to arrive. What a waste of time @lyft #badservice

[Lauren Rodolitz @LaurenRodolitz]

@Delta - do you really think it’s okay to give a customer a meal that’s been re-wrapped in plastic (with small puncture marks) as if it were leftovers? I find it unsanitary and rather gross. #nothappy

[Lauren Rodolitz @LaurenRodolitz]

Boarded my @delta plane over 1.5 hours ago. While already dealing w/ a delayed takeoff, they then noticed an O2 tank wasn’t working - while we were in line to take off. No add’l info provided, no one is here fixing it or investigating & they don’t have a gate for us. #unhappy

[Lauren Rodolitz @LaurenRodolitz]

@zoho While laptop access finally works, what are your plans for fixing the app? How long should we be expected to accept the “error” message? Pls manage our expectations.

[Lauren Rodolitz @LaurenRodolitz]

@svembu @kitty_flash @zoho I can go to that site. But then I get an error. And as soon as I open the app, the error comes up. It’s over 24 hours now. How is this acceptable?

[Lauren Rodolitz @LaurenRodolitz]

@svembu @kitty_flash @zoho The app isn’t working. The temporary fix doesn’t last. Even if we update the DNS server, do we have to change it back once it’s all fixed? I lost a full day’s worth of work on this. How can you fix that?!? #unhappy

[Lauren Rodolitz @LaurenRodolitz]

I can’t believe that my @Uber refused air bc it’s not “good for his health,” & then pulled over on hwy to drop 4 girls w/ luggage off to get another car - 30 mins from destination- all while yelling @dkhos we didn’t feel safe & he filmed us w/o consent. #shameful

[Lauren Rodolitz @LaurenRodolitz]

Flew business from JFK to SFO. Used the lounge on my way out. When I stopped at the @Delta lounge in SFO before driving to Napa, the hostess tried to charge me $59 to use the facilities. #shameonyou #poorservice

[Lauren Rodolitz @LaurenRodolitz]

@Delta And... after landing, we have been at our gate for over 30 minutes waiting around for someone to open the gate. #funtimes

[Lauren Rodolitz @LaurenRodolitz]

@Delta - for the longer flights, you should really consider only using newer planes. 5-6 hours on this one and I’ll need more than a masseuse! #commonsense

[Lauren Rodolitz @LaurenRodolitz]

@Delta Well, we can’t control the air at our seats and the passenger before me left used tissues, napkins and trash in my area and no one cleaned it up before I boarded.

[Lauren Rodolitz @LaurenRodolitz]

I just completed the @1giantmind 30 Day Meditation Challenge! Download their app for free https://t.co/ixEKQ8axu5

[Lauren Rodolitz @LaurenRodolitz]

@ATTCares Can you get 2 DVR boxes here today or tomorrow and march the lower prices? If not, there is no solve.

[Lauren Rodolitz @LaurenRodolitz]

The worst customer service award goes to @ATT - how they can have a department called “concierge” and be as unprofessional, disorganized & unaccommodating as they’ve been this past week is beyond me! #CustomerService #unhappycustomer #epicfail

[Lauren Rodolitz @LaurenRodolitz]

@ATTCares I’ve already switched providers. Not only do they have DVR in stock, they offered a better rate and package. #toolate #sorrynotsorry

[Lauren Rodolitz @LaurenRodolitz]

@ATT How could you sell DVR services to customers when you have a nationwide shortage of DVR boxes? I booked my install, never got a text/email confirmation, finally got a call yesterday to confirm & this morning (during my appt time) I was told they won’t have boxes for months #fail