@Papillon555555@OctopusElectro Completely agree. Years of trying to sort out irregular, chaotic billing Octopus, it never gets resolved. Then they say they don’t have the data. Very stressful. They try every tactic not to address and rectify.
@johnlewishelp kitchen delivered 16 May. Estimated date for completion end of July. Very disappointing on time front but service appalling. Requested but never received complaints procedure in writing. Where are the consumer’s rights?
@johnlewishelp Unfortunately the saga of the JL kitchen continues. My complaint sent back to the original team who’ve already had 6+weeks to resolve. Reliance on wide ranging T&C stacked against consumer, was never included in contract with sale but relied on when problems started!! fairness??
@johnlewishelp
I complained about my kitchen on Twitter.However my complaint has been sent back to the same team who are not resolving.What is the process? Raised 19 May. Ombudsman next? Contract, design, delivery, service problems. Completion est late July.
@johnlewishelp@WhichUK What happens if you were never sent Terms and Conditions with your JOhn Lewis kitchen contract but they were sent only months later after you had paid in full and complained about the service? Then you find that the Ts&Cs are stacked in favour of the Company and not the consumer
@johnlewishelp we’ve had a terrible experience with @johnlewishelp@WhichUK Delivered on 16May, latest completion now 21 July. Problems have spanned QC issues, delivery problems, design issues, missing items, incorrect ordering. Worst of all is the service response.
@johnlewishelp@WhichUK Is it true there is no written complaints procedure at John Lewis Kitchens? What happens if you feel you are not getting anywhere with your complaint ?
@AmandaRegan20 @HotwaxAngie@TheLTDA@MailOnline Made up news; not reporting full facts; propaganda. Some might say there is a conspiracy to brush uber problems under the carpet