@Consumer_Cell To use it. So I need to know if this is actually going to be at the way it is my mom’s willing to wait but I don’t know if her phone can hold up for that long but I find it really bad on your customer service reps part that she didn’t care and she was willing to cancel it right
@Consumer_Cell Like I said, she has a Samsung galaxy eight I believe the phone is now up to 24, it’s not the best working phone and I need her to have something better. I planned on getting her into an iPhone since that’s what everyone in our family has and it’s easy for me to show her how
@Consumer_Cell Again, she said, do you want to cancel this account now because we can’t we can cancel it right now I said no not right now. I have to talk to my mom and see what she wants to do because it is her phone. The lady didn’t even care that I said something about canceling.
@Consumer_Cell Talk to her manager, and nothing could be done until June or July. I said OK I’ll have to check with my phone company to see if I can put her on my account any cheaper and we might have to cancel this account. The lady acted like she didn’t care she said do you want to
@Consumer_Cell Samsung galaxy 8, phone is on its last leg not working very well. I called to see if we could do easy pay since we have auto payment and was told no because she had those two little mistakes that it would be June July before she could. The second lady I talked to said
@Consumer_Cell Moms name. When we did this we thought a bill would be sent, there was not one sent, I thought everything was still being processed, so she was late on one or two payments, never received bills through the mail. I ended up setting her up with autopay. Well she has a
@Consumer_Cell So, I have dealing with this for a month. My dad passed away July 2023, he was overseer of the consumer cellular bill. It took me a bit to figure out if it was on auto pay or not. I got that figured out, so then I had to get his phone turned off and the account switched to my
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