Learn_Frm_Life

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[Learn_Frm_Life @Learn_frm_life]

@groww_cs “We are looking into this.”
“Our concerned team is checking.”
“We understand your concern.”
“We appreciate your patience.”
“We will update you shortly.”
“The matter has been escalated internally.”
the ultimate boss level: “We request you to wait for some more time.” 😂 @lkeshre

[Learn_Frm_Life @Learn_frm_life]

One again @groww has issues 1) Chart not visible for trading and I lying that this was fixed at 11 am however it was an issue till 1:30 pm 2) Trades were not going through and and it throwed error as Order Failed Invalid Contract Request.. @NSEIndia @BSEIndia @SEBI_Awareness

[Learn_Frm_Life @Learn_frm_life]

@groww_cs After almost 60 hours since the issue was highlighted @_groww continues to hide the 3 hours of outage as a 15 minute outage.. Forcefully closed all my tickets without permission.. yesterday was informed that will get written reply by today.. now changed it to as soon as possible

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre @_groww @zerodha @DhanHQ @AngelOne @nch1915 @consaff Hello Consumer Forum, Even after providing all the relevant screenshots of 3 hours of outage.. @_groww has continued to deny + closed down all my tickets and after 2 reminders on email they continue to not support in reopening the issues or investigate..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre @_groww @zerodha @DhanHQ @AngelOne @lkeshre Mr. Keshre, could you please clarify what kind of clock you use at Groww?
The reason I ask is simple: we had a sunrise and sunset today, but Groww keeps using the word “shortly.”
I’m genuinely confused now does “shortly” fall somewhere between sunrise and sunset.. 😂

[Learn_Frm_Life @Learn_frm_life]

@groww_cs Oh Great CEO… @lkeshre
Let me tell your a story.. but hold on the wait time is 20 minutes..

After 20 Minutes...

Greetings from Groww..

Again 20 Minutes pause.. (Customers can wait)

We are looking into your issue..

Again 20 minutes pause.. (customer who cares)

Chat over..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs Oh Great CEO… @lkeshre
Will I ever be lucky enough to get ur eyes on my issues?
Or, just like ur support team, do concernsare invisible the moment they reach ur desk?
I’m curious if I need to become a “Privileged Customer” to unlock “CEO reads your complaint” feature.

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre @_groww Looking forward to the next episode of: “How many support agents does it take to avoid answering a simple question?”
The screenshots, tickets and conversation history can speak for themselves.
@lkeshre Mr. Keshre, what are the charges to become a “Privileged Customer” at Groww?

[Learn_Frm_Life @Learn_frm_life]

@groww_cs I’ve already shared my reply via DM and am posting the screenshot here for reference.
Also tagging your CEO @lkeshre although, given that I’m apparently not a “privileged customer,” I’m keeping my expectations appropriately low. @_groww

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre @_groww @lkeshre Mr Keshre what a lovely reply from your Social Media escalation team.. I shared evidence of order failure and 3 hours of outage on charts and after looking at screenshots this Senior member of your escalation team replies me by asking was there order failure..@_groww

[Learn_Frm_Life @Learn_frm_life]

@groww_cs I have replied back, awaiting reply on same i hope I am lucky one like @lkeshre friends and family members that @_groww will reply to me on time..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre When I tried to connect with your chat agents at @_groww I was made to wait for 1 hour and it was closed.. does your family members also get same treatment?

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre @_groww @SEBI_Awareness @NSEIndia @BSEIndia @jagograhakjago Still awaiting response on this chat.. dear consumer forum @jagograhakjago while taking charges @_groww is always on time however whenever there is an ask to support with requests on their technical problems I have never received responses..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @lkeshre your team is just awesome.. after 21 hours they are still trying to find ways to blame customer.. @_groww I have replied back as well.. @SEBI_Awareness @NSEIndia @BSEIndia @jagograhakjago

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @_groww @SEBI_Awareness @NSEIndia @BSEIndia @lkeshre Hello Mr Keshre, help me understand if customers are really important for Groww? In last 15 days @_groww had 3 technical issues and on top of it your team puts extra efforts in trying to prove how you fixed things in 15 minutes while it was customers mistake..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @_groww @SEBI_Awareness @NSEIndia @BSEIndia Groww has claimed that the outage for charts was 15 minutes here is the proof from 10:47, 11:29, 12:01, 12:12 and had earlier posted one from 13:32.. @_groww and it's team are bunch of liars who try to prove customer is wrong..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs atleast sometime work and find thing don't just ask your customers to work.. Lying is an art and the team at @_groww has mastered it.. can you please share me name of your CEO so I can tag him as well.. @SEBI_Awareness @NSEIndia @BSEIndia below is my reply..

[Learn_Frm_Life @Learn_frm_life]

@groww_cs @SEBI_Awareness @NSEIndia @BSEIndia in last 15 days I've faced 3 issues where @_groww is blocking the trading and is lying about time of outages.. they provide such vague replies and are expecting customer to adjust on everything...

[Learn_Frm_Life @Learn_frm_life]

@groww_cs Here is my update in the chat and in the open chain.. stop sending me random and vague responses.. why do you even have these chats?? Keep these chats for your CEO I think he is the only person who would be enjoying these chats...