@Bell_Support This is a great answer... "Call us, we'll fix it..." 12 hours after the issue, when there's obviously less traffic on the system. I'll give it a pass; I guess I expected a more humble and transparent answer of how those new in the cloud PVR are not yet out of beta testing.
Hey @Bell_Support@FibeBell@Bell ,
After 20 times receiving this message, it gets frustrating and hard to explain when your installation has 2 weeks old and you're running the faster fiber speed available in your area. Am I the only one?
@clmbr_official All we need now, as Canadian customers, is access to firmware update, full music licences (for access to all classes) and local troubleshooting ;) Love my CLMBR (reached 100K feet) but am missing a lot of features as a Canadian customer.
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Hey @KamadoJoe, 1 full year and I still haven't received my replacement parts. What is going on? That is the worst customer service ever. Great timing for some promo @BigGreenEgg . I have 3 Kamados, I wouldn't mind changing camp AT ALL.
@KamadoJoe This is my backyard. As you can see, I am a big fan. You may wonder what's wrong with the Big Joe? Well, it seems that after 4 months (at least), your team still can't figure out ways to send me the right replacement parts. Wouldn't it have been easier to replace it?
@zirkleta@KamadoJoe All I'll say is this: working myself in sales, I would definitely consider the "dedication" of a customer buying THREE, with a spent of over 8,000$ of my products. Bottom line is word to mouth gets bad, referencing difficult and future recommendation of this company tuff
They were many parts that needed replacement (top, bottom, fire box, ash tray). I've asked multiplr time for replacement, but nothing was done in that way. Summer is short in my region, it's frustrating to have the Big Joe (and I) miss summer.