Lee Mason

Founder & Managing Director at ProActive Search Ltd (IT, Digital Transformation & Leadership Recruitment Specialists)

[Lee Mason @Lee_Mason_]

@TennisPointUK Do you think it is acceptable for a customer to place a tennis shoes order, to then receive what looks like the correct ordered size on the box, but the actual size of the shoes inside is incorrect - this has happened with my last TWO orders!

Shocking service!

[Lee Mason @Lee_Mason_]

@TennisPointUK PS: Having returned the 2nd pair I contacted your CS department to complain-all they have offered is a pre-paid postage label to send the item back (I advised I had already sent the item back - no use to me!) Would have been nice to offer a voucher or something by way of apology?

[Lee Mason @Lee_Mason_]

@TennisPointUK Do you think it is acceptable for a customer to place a tennis shoes order, to then receive what looks like the correct ordered size on the box, but the actual size of the shoes inside is incorrect - this has happened with my last TWO orders!

Shocking service!

[Lee Mason @Lee_Mason_]

@the_LTA

Hi can you confirm if I am able to take 2 x 500ml bottles instead of cans of drink to your Birmingham Rothesay Classic event?

Your information just states ‘equivalent to 2 cans or aperitifs’?

Thanks,

Lee.

[Lee Mason @Lee_Mason_]

@VirginAtlantic @richardbranson I’m abroad in Barbados at the moment so can’t phone, can’t you just confirm if you have 110/220V power sockets somewhere available when flying premium economy on one of your A330-300 aircraft or just usb sockets to charge mobile phones?

[Lee Mason @Lee_Mason_]

@VirginAtlantic
So looking forward to my first flight with Virgin to Barbados next Thursday from Manchester to celebrate my 50th Birthday!

Hope you make it extra special for my wife & I 🙌🏽❤️

[Lee Mason @Lee_Mason_]

@VirginAtlantic @richardbranson Also despite being advertised, I was unable to find a 110/240V socket anywhere around our premium economy seats on one of your A330-300 aircraft from Manchester to Barbados. Is it correct you only have low power usb sockets that can charge only phones (not iPads etc)?

[Lee Mason @Lee_Mason_]

@VirginAtlantic @richardbranson Hi, just to update that despite contacting one of your agents as requested, I did not experience any additional attention or service during my flight. Not even a mention of my 50th birthday celebration holiday from any staff member - seems a waste of time and effort…

[Lee Mason @Lee_Mason_]

@VirginAtlantic @richardbranson Thanks Carys, you are a real credit to Virgin Atlantic - so looking forward to our first flight with Virgin, what a way to celebrate my 50th birthday, flying VA to Barbados - so excited :-)

[Lee Mason @Lee_Mason_]

@VirginAtlantic Thanks, spoke with your colleague Justin who was superb. Fingers crossed for a super first experience with Virgin Airways 🤞😍

[Lee Mason @Lee_Mason_]

@VirginAtlantic Hi Carys, thanks for your message. I clicked on that link but I can only see telephone number to call or general enquiries. Do I need to call Virgin Holidays or Virgin Airways direct or can you direct me to a general message link?

[Lee Mason @Lee_Mason_]

@Clevinn15 @virginmedia Birmingham B25 also down - I also received the comical 1st Jan estimated fix date when I called the 0800 number :-)

[Lee Mason @Lee_Mason_]

@DK1_DK1 @virginmedia 100% agree with you, I also work from home, internet goes off... my contact details are up to date and no notification from Virgin with regards to any 'planned works'? If I had known I could worked from a different location today. Really poor service from Virgin.

[Lee Mason @Lee_Mason_]

@Wimbledon Can you please advise. I have been trying to contact your ticket office since Sunday in relation to 2 tickets for yesterday's games on centre court that I was unable to attend that required refunding. No response from [email protected] + hours on hold trying to call?