For 150 years, we’ve given homeowners and savers a place to belong.
This account is monitored for customer service enquiries, 9am-5pm, Monday to Friday.
@Spencer83809805 Hi Spencer, I'm sorry there's been a problem in our branch. If you need to make a complaint, you can email us at [email protected]. We'll be sure to look into what's happened. If there's anything else we can help with, please send us a DM. Thanks, Thomas
@philh2004 Good Morning, Phil! I am sorry to hear you haven't had a response. We've updated the website to advise on the backlog, and we are working through them as quickly as we can, but if you could DM us some details and we'll look into it. All the best, Leanne 😊
https://t.co/ZbyRNPDZZz
@DibdinMichelle Good morning Michelle, if you were calling us on 04/05 we were closed as it was a bank holiday.
If you need to call us still, please call us today on 03450 50 50 75.
Our contact centre is open 8-6 Monday - Friday and 9-5 on Saturdays (excluding bank holidays).
Many thanks, Alex
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@katiewakenshaw Good morning, Katie! Thanks for the message. If you could send us a DM with some of your details so we can look into this for you. All the best, Leanne 😊
@bbeeeeeeeeeenn Hi, there does not look like there is any issues with the online website at the moment. If you can call the contact centre on 03450 505075 we will be able to go through some security with yourself and see if there is a different reason that you cannot log in. thanks Raymond
@LisaHoppi Good morning! Thanks for the message. It looks like the page went down for a moment this morning, but should be back up and running! Send us a DM if you are still having any issues. All the best, Leanne 😊
@TrinaWardley Thanks Trina, yes you can. If you call 03450 50 50 75 they will be able to confirm what details are needed to do this we are open until 6pm tonight and 9am-5pm on Saturday. Thanks, Darren.
@OllieToogood Good morning, Ollie. I am sorry to hear that you have had issues with your transfer. If you could please DM us some details and we will look into this for you. All the best, Leanne.
https://t.co/ZbyRNPDZZz
@shaunyp8471 Please could you call 03450 50 50 75 and we'll be able to take a look at this for you. Opening hours are Monday - Friday 8am -6pm & Saturday 9am-5pm. Thanks, Darren.
@shaunyp8471 Hi , thanks for your message and yes our branches are open on the 1st Saturday of each month usually 9:30 am to 12:00pm. Please check our website for the branch that you intend to visit at https://t.co/V8PMQX6cDo Thanks, Darren.
@nniesham Hi Annie, thanks for your message. Unfortunately we currently don't offer any rewards/incentives to introduce new customers at present you can keep up date with all our latest updates by visiting https://t.co/kIID2fshCu thanks, Darren.
@Thiago8300 Hi Thiago, can you send us a PM with your details of your account, we would then be able to look into this situation about the requested interest statement, thanks Raymond
https://t.co/ZbyRNPDZZz
@AP34030446 Hello,
Unfortunately, statements cannot be requested online. However, you have the following options to request a statement:
Automated Line – Open 24 hours a day at 03301 744 472
Contact Centre – Call us on 03450 505 075 to request a statement via email or post
Thanks, Angel.