Thumb of Approval! 👍🏆

✉

[Thumb of Approval! 👍🏆 @LenGaiQ]

@manndras @tapairportugal I spoke to customer service in Lisbon, London and Philippines. The only information they provided was the same information that I could see myself on the World Trader website,

When I went to the airport, both Lisbon and Porto, they saw where the luggage was. The problem was...

[Thumb of Approval! 👍🏆 @LenGaiQ]

@maxjosino @tapairportugal @govpt @staralliance @maxjosino, did you have an #airtag on the luggage?

[Thumb of Approval! 👍🏆 @LenGaiQ]

@BranstonUK @nyknull88 What is it? 👀 Airlines are going to stop losing #luggage?

@tapairportugal lost my luggage. Lost since August 11th and refused to tell me if it was loaded onto the plane.

#Braviar #Branston100 #customerservice

[Thumb of Approval! 👍🏆 @LenGaiQ]

@tapairportugal Next family adventure: Arrive at your destination only to discover that your #luggage has been lost.

Then you will be ignored and not be told if your luggage was loaded onto the plane.

@tapairportugal flight! 🇵🇹

August 11th, direct flight from Gatwick to Lisbon
#lostluggage

[Thumb of Approval! 👍🏆 @LenGaiQ]

@tapairportugal From now on can you:
👉 Not lose customers' luggage;
👉 Reply and resolve complaints in a timely fashion.
#tapairportugal

[Thumb of Approval! 👍🏆 @LenGaiQ]

@Gatwick_Airport can you check if my luggage was loaded onto the plane Aug 11 Gatwick to Lisbon? Is there an internal security system to check this?

@tapairportugal is refusing to do so.

How is this allowed? @staralliance @IATA

#lostluggage #airports

[Thumb of Approval! 👍🏆 @LenGaiQ]

@tapairportugal @staralliance @IATA @govpt

More training is needed I think #customerservice #customerengagement

[Thumb of Approval! 👍🏆 @LenGaiQ]

@letopires @tapairportugal @tapairportugal look here.. another unhappy customer.

@letopires someone else on Twitter said that as soon as 21 days go by after they lose your luggage @tapairportugal don't reply anymore.

My #luggage has been lost since August 11th, direct flight from Gatwick to Lisbon.

[Thumb of Approval! 👍🏆 @LenGaiQ]

@tapairportugal @IATA @emirates Thank you for your generic message @tapairportugal.

1 - Who is the responsible department?
2 - Can I speak to them directly?
3 - Do they know where my #lostluggage is?
4 - Do they know if my luggage was loaded onto the plane?

#customerservice #accountability

[Thumb of Approval! 👍🏆 @LenGaiQ]

@MintyRod That's the problem you see, YOU didn't lose it. THEY did! Has @KLM told you if your luggage was loaded onto the plane?

I keep asking @tapairportugal but they refuse to answer. Since AUG 11 and that was a direct flight. Gatwick to Lisbon!
2022 and still losing customers luggage!

[Thumb of Approval! 👍🏆 @LenGaiQ]

@Zebraskindiva45 If airlines are charged for the loss of customers' luggage, they will be more careful. -- The problem would then be that they would probably charge the client more for tickets!

[Thumb of Approval! 👍🏆 @LenGaiQ]

@nyknull88 Airlines often want receipts for everything included in the claim, and they won’t usually pay:

- for anything valuable in checked-in luggage.
- more than around £1,000 total compensation - and it’s usually a lot less!

[Thumb of Approval! 👍🏆 @LenGaiQ]

@nyknull88 https://t.co/GdEjE93h6k - "...the airline must pay compensation for both the bag and its content, assuming that you can provide proof that your luggage contained these items and that you can prove their value."

Invaluable sentimental items in my luggage. And others, no receipt.

[Thumb of Approval! 👍🏆 @LenGaiQ]

@tapairportugal lost my luggage 🙃 Maybe they could find it if they actually looked for it!

Imagine that, actually looking for the luggage that you "lost". @tapairportugal, can you do that for me please?

@staralliance
#hashtag #sundayvibes #flight #explore #CustomerService

[Thumb of Approval! 👍🏆 @LenGaiQ]

@pros_roger @tapairportugal Sorry @pros_roger, @tapairportugal seems to not offer customer service on weekends! My #luggage has been lost since AUG 11 Direct flight from Gatwick to Lisbon.

@tapairportugal can't tell me if the luggage was loaded onto the plane or not. @staralliance another unhappy customer!

[Thumb of Approval! 👍🏆 @LenGaiQ]

@JonOBr1en @panandreoubass @tapairportugal Well @JonOBr1en, unfortunately... you will come across ALOT of unhappy @tapairportugal customers right now!

Me included, #lostluggage since AUG 11 - Direct flight from Gatwick to London. - @tapairportugal still can't tell me if my #luggage was loaded onto the plane or not!!!

[Thumb of Approval! 👍🏆 @LenGaiQ]

@staralliance I want to tag you holding my favourite luggage so that you can share it with the world.

But I can't.

@tapairportugal lost my luggage on AUG 11 on a DIRECT FLIGHT FROM GATWICK TO LISBON. And they won't tell me if they loaded the luggage onto the plane or not!

[Thumb of Approval! 👍🏆 @LenGaiQ]

@tapairportugal How much effort do you put into tracking down #lostluggage?

@MrBeast @elonmusk Have you ever had to deal with lost luggage? -- Can you please let me know what you did to get it back?

@tapairportugal @visitportugal @turismoportugal @govpt @Gatwick_Airport