Lesley Boucher

Management consultant, customer experience enthusiast, strategist, trainer, singular focus on results. Goal: always work with smart fun people

[Lesley Boucher @LesleyBoucher]

@JaniceCharette Proud of my country for making steps towards dealing with a national tragedy.

[ORI @ORIresults]

Reserve your spot for QlikWorld Online 2021—@qlik’s free virtual conference 5/10 – 5/12. Activate your #data with inspirational keynotes, explore 100+ #dataintegration & #dataanalytics breakout sessions & discover the next era of #BI: #ActiveIntelligence. https://t.co/1fFUajZPij

[ORI @ORIresults]

Every enterprise needs to capture real-time, actionable insights based on a single, trusted view of all #data. Download @qlik’s eBook “3 Ways to Increase Your #DataLake ROI” to learn how Qlik’s #DataIntegration Platform automates the entire #data pipeline. https://t.co/R2oyZv7Kh3

[ORI @ORIresults]

With an explosion of interactions on digital platforms, is your #digitalcustomerservice keeping up? Check out @Clarabridge’s ebook on building integrated #nextgen teams to improve operational efficiency & boost customer satisfaction & loyalty #CX #chatbots https://t.co/bBh7jYcue1

[ORI @ORIresults]

Having a solid #datalake strategy is key to building an effective modern #dataarchitecture. Join @SnowflakeDB experts this Fri 3/5 at 1:00pm ET for a discussion on how to improve #data access, performance & governance by modernizing your data architecture. https://t.co/SD6YOYMCrP

[ORI @ORIresults]

The 2021 @Gartner_inc Magic Quadrant for #BI & #Analytics report is out! Check out the latest blog from @qlik’s @Dansommer to learn why Qlik was recognized as a Leader for the 11th year in a row—and how they’re preparing for another decade of leadership. https://t.co/2CYN72HkSx

[ORI @ORIresults]

Watch @Clarabridge on-demand webinar to learn how #digitaltransformation changed expectations in the contact center & how COVID-19 helped speed up this need. With featured speaker #CX leader @BlakeMichelleM. #transformation #innovation #customerexperience https://t.co/aSHcZbblO0

[ORI @ORIresults]

Check out the “Snowcase” on how @LTI_Global, @SnowflakeDB, and @qlik have joined forces to develop end-to-end industry solutions for manufacturing customers looking for data-driven #transformation on the #data cloud. https://t.co/ctc7y9SYeA

[ORI @ORIresults]

Case Study: How @Clarabridge Engage helped @SkyMediaUK increase its engagement rate from 60% to 100%, decrease its average time to first response & skyrocket #customersatisfaction to 93%. https://t.co/fq458LnXwo

[ORI @ORIresults]

How did #data & #machinelearning help researchers arrive at 2 authorized #COVID19 vaccines in record time? In addition to data it's “the ability to sift through this data to reveal insights that lead to breakthroughs,” says @Qlik’s @Hgittings. @QlikFederal https://t.co/v28iJ6XnBM

[ORI @ORIresults]

What’s in store for the #socialcustomerservice industry? @Clarabridge Engage Solutions Engineer Laura Roscam answers 5 questions on the future of digital customer care—including what innovations excite her most. #CustomerCare https://t.co/GK9txhzT06

[ORI @ORIresults]

Customer ROI of 612% & total benefits of >$21 million over 3 years?! That’s what a @forrester study found for @SnowflakeDB’s cloud data platform customers. Learn how several customers leveraged Snowflake to garner timely insights & do more with #data. https://t.co/CMtjU9va55

[Lesley Boucher @LesleyBoucher]

Congratulations to all the 2021 Board members for #CXPA. That's an impressive assembly of CX folks in my opinion!

[CXPA @CXPA_Assoc]

With businesses looking for sustainable growth strategies, #CXPA opens its 10th year of nurturing results through #CX and welcomes New 2021 Board Members and New Officers to spearhead strategies. 🎉 #ccxp https://t.co/RWRU9lLPOl

[ORI @ORIresults]

2020 ushered in plenty of #CX changes that are here to stay—& digital-first #customerexperience tops the list. Are you ready for these 7 trends like hyper-personalization, #machinelearning & #AI, a hybrid of digital+human interactions & financial wellness? https://t.co/PAd7MUqxCn

[ORI @ORIresults]

Technology has led to monumental changes in #healthcare. Learn how @Qlik helped @AdventHealth transform intelligent healthcare by developing real-time operational #dashboards for quick access to practical information—for C-suite execs to frontline workers. https://t.co/iqtS11xKzS

[ORI @ORIresults]

It’s no great revelation to say emotion impacts decision making. Yet orgs often overlook emotion when it comes to how customers make decisions about them. Why? And how can orgs analyze emotion to benefit customers & themselves? #EmotionalData #CXanalytics https://t.co/vlPdiWq32A

[ORI @ORIresults]

#HappyHolidays & #HappyNewYear from ORI! Best wishes for a bright and prosperous 2021 full of good health and good fortune.

[ORI @ORIresults]

Flowbots & Replybots & Conversational Bots—oh my! Evaluating solutions to add #chatbots as a support channel? #AI capabilities & implementation time vary from chatbot to chatbot—but how will they support biz objectives & use cases? @Clarabridge can help. https://t.co/h9I5XLGSqe

[ORI @ORIresults]

Enjoying @TECbyASAE? Don’t forget today’s 3:00pm-3:45pm Learning Lab “Understanding Member Needs: An #AI-Based #TextAnalytics Case Study” with @ICBA’s Ryan Hadley & @ORIresults Jay Yeo. Leverage your #UnstructuredData to gain a 360-degree view of members. https://t.co/i4q6IPGjIy

[ORI @ORIresults]

Webinar: Is #data fitness on your 2021 list of New Year’s resolutions? This Thurs 3:30pm-5:00pm join @CounselingViews CFO Dave Jackson & @ORIresults Jay Yeo for “Data Fitness (#Associations & #Nonprofits): Get Your Data in Shape for 2021” presented by UST. https://t.co/sCIy6UmYPd