Lexden CX

CX Consultants, inspiring clients to achieve better outcomes for all through transformational customer experience management

[Lexden CX @LexdenGroup]

As AI and technology accelerate, human skills like active listening are becoming more valuable, not less.

Better listening leads to better understanding. Better understanding leads to better decisions.

More info:
https://t.co/nQZbo1YY1M

#Leadership #ActiveListening

[Lexden CX @LexdenGroup]

CX Tech Demo Day returns.

16 & 17 Sept 2026 | Online

AI | VoC | CCaaS | CXM | Service Design | Operational Excellence

Join demos, live Q&As and CX discussions: https://t.co/Jm7UIh1T00

Demo enquiries: [email protected]

#CXTech #CX #CustomerExperience

[Lexden CX @LexdenGroup]

Customer-centricity does not start with tools.

It starts with curiosity.

Customer CentrIQ™ helps CX professionals explore the 7 behaviours linked to effective CX leadership.

Free assessment + instant report:

https://t.co/FdbRRYoXP8

#CX #CustomerExperience #CXLeadership

[Lexden CX @LexdenGroup]

Your first step into structured CX training.

Join our 1-Day Live Training for the Mini MBA in Customer Experience Management.

Covers 3 of the 10 modules
28 May
9AM–5PM BST
Live Online

Register: https://t.co/nETS6MbEji

#CX #CustomerExperience #MiniMBA

[Lexden CX @LexdenGroup]

Final opportunity to register for our Mini MBA in Customer Experience Management Open Hour.

Join us online on Thursday 21 May with Christopher Brooks & Michael Brandt.

Limited seats remaining.

Register: https://t.co/584YSltviX

#CX #CustomerExperience #MiniMBA

[Lexden CX @LexdenGroup]

Active listening is now recognised by the @wef as a key workplace skill.

Better listening improves decision-making, collaboration and trust.

We have launched Active Listening, the first course in Lexden’s Executive Listening & Decision Making Series. https://t.co/nQZbo1YY1M

[Lexden CX @LexdenGroup]

Customer experience leadership requires more than instinct.

Join our Mini MBA in CXM Open Hour to explore structured CX leadership development and practical learning pathways.

📅 Thurs 21 May 2026
💻 Online
Register: https://t.co/rG9sD1Ey9c

#CX #CustomerExperience #MiniMBA

[Lexden CX @LexdenGroup]

Do you commute to Luxembourg for work from Belgium, Germany, or France?

Lexden is seeking participants for a short online interview relating to healthcare provision.

Incentive included.

📩 [email protected]

#Luxembourg #Healthcare #Research

[Lexden CX @LexdenGroup]

Lexden, in partnership with ZHAW School of Management and Law, announce the European B2B CX Conference 2026.

📍 Winterthur, Switzerland
📅 5 November 2026
Register your interest: https://t.co/LQXLqK9Ha1

#B2BCX #CustomerExperience #CXLeadership #CXConference

[Lexden CX @LexdenGroup]

Master Customer Experience.

Most people work in CX. Few lead it.

Join our Mini MBA Open Day:
https://t.co/584YSlsXtp

#CX #CustomerExperience #Leadership #MiniMBA #CareerGrowth

[Lexden CX @LexdenGroup]

How CURIOUS are you… really?

Customer-centricity isn’t a label.
It’s a mindset.
From starting out to mastering it, curiosity is what drives progress.

Open the door. Take the assessment:
https://t.co/FdbRRYoXP8

#CustomerExperience #CX #CustomerCentric #Leadership #Mindset

[Lexden CX @LexdenGroup]

How curious are you?

Customer-centric leadership starts with mindset.

Not tools. Not processes.

Customer CentrIQ™ shows you where you stand.

Open the door. Take the assessment:
https://t.co/FdbRRYoXP8

#CustomerExperience #CX #Leadership

[Lexden CX @LexdenGroup]

At CX4Good Live on 15 April, you’ll hear from practitioners working across essential services, global CX communities & social impact initiatives.

➡️design for vulnerable customers
➡️ successful cx approach
➡️balance commercial goals with social impact

https://t.co/3sfbhBqkUe

[Lexden CX @LexdenGroup]

Want to build practical Customer Experience Management skills?

Join our 1-day live online CX training with course director Christopher Brooks (CXM Star 2026).

✔ 3 Mini MBA modules
✔ Practical CX frameworks
✔ Small group learning
£300 | Limited places

https://t.co/QMlcxVhX7a

[Lexden CX @LexdenGroup]

CX transformation rarely fails due to effort.

It fails due to capability and mindset.

Customer CentrIQ™ is a free, short assessment to show where yours stands — and where to focus next.

Start here → https://t.co/KYyMkmeDGX

[Lexden CX @LexdenGroup]

What's your Customer CentrIQ? Discover how much of a role model in customer centricity you are with this free IQ test https://t.co/BAR1BpW4cG via @LinkedIn

[Lexden CX @LexdenGroup]

Our Mini MBA in Customer Experience Management Open Day runs TODAY at 1pm CET.

The session is designed for people who are unsure:
- About level
- About time commitment
- Whether this qualification fits role/aspirations

Register to get the link https://t.co/rG9sD1F5YK

[Lexden CX @LexdenGroup]

This Thursday at 1pm CET, we’re hosting our next Open Day for the
Mini MBA in Customer Experience Management.
In 45 minutes, you’ll understand:

What the programme covers

How it fits around full-time work

Whether it’s right for your role and experience
https://t.co/584YSlsXtp

[Lexden CX @LexdenGroup]

The Mini MBA in CXM Live Online Training Day is running at the end of this week.

You’ll complete 3 core Mini MBA modules in one focused day, led live online by Christopher Brooks and Michael Brandt — both nominated CXM Stars for 2026.
👉 Book here:
https://t.co/29PlxVXodD

[Lexden CX @LexdenGroup]

CX capability doesn’t need a leap of faith. The Mini MBA in CXM – Live Online Training Day lets you complete the first 3 modules of the Mini MBA in one focused day.

CX foundations. Strategy. Measurement.

📅 30 January
👉 https://t.co/emXE2bEX3a