Liang

[Liang @Liang850217]

@BootsUK I have been chasing a refund (Ref: 75110589) for months. Your team claims an E-Gift card was sent, but I never received it. I’ve escalated this to the MD via @Resolver, and yet silence. Is it Boots' policy now to keep customers' money without providing the product?

[Liang @Liang850217]

@BootsUK I've been advised that my e-gift Card refund email was sent, but despite checking all folders I have not received it. Customer Care is unable to re-send the Email so far. Could someone please help into this? Ref 75110589.

[Liang @Liang850217]

@BootsUK How to send a DM to you? As I can't find this option in the home page.

[Liang @Liang850217]

@BootsUK
I have been waiting 2 months for a refund. Customer service keeps delaying. Please help Order number 78167304.