@Georgeatasda just received a delivery that I cannot open because there are glass splinters coming out of the box. Customers Services say I can’t return it and they won’t refund unless I open it and send pictures 😳
@O2 according to the Equality Act 2010 ignoring a disabled customers complaint for 12 WEEKS is discrimination arising from disability
As well as being protected against discrimination, I have other rights under consumer law
@O2 according to the Equality Act 2010 ignoring a disabled customers complaint for 11 weeks is discrimination arising from disability
As well as being protected against discrimination, I have other rights under consumer law
@O2 according to the Equality Act 2010 ignoring a disabled customers complaint for 11 weeks is discrimination arising from disability
As well as being protected against discrimination, I have other rights under consumer law
@O2 still no response to my complaint and request for a deadlock letter (8 weeks tomorrow) As advised by CAB I will be referring my complaint to the Ombudsman tomorrow.
@O2 I have emailed twice with no reply in 3 weeks. I want to raise a formal complaint as you are failing to provide the service I’m paying for. Please send me a deadlock letter so I can pass my complaint to ombudsman services, directly (Ofcom’s advice)
@O2 FORMAL COMPLAINT. FIVE weeks ago I started requesting a deadlock letter to pass my complaint to ombudsman services, directly - as per Ofcom’s advice - I still haven’t had any contact at all. All emails and tweets will be included in the complaint.
@O2 It’s now over 4 weeks since I raised a formal complaint and requested a deadlock letter to pass my complaint to ombudsman services, directly - as per Ofcom’s advice. Is this usual?
@O2 I have emailed twice with no reply in 3 weeks. I want to raise a formal complaint as you are failing to provide the service I’m paying for. Please send me a deadlock letter so I can pass my complaint to ombudsman services, directly (Ofcom’s advice)
@VirginAtlantic catalog of issues when flying with you. Broken seat in recline crushing legs for over 9 hrs, tv & tray hanging off,broken jagged arm rest, dairy allergy meal ordered, given chocolate mousse!No air con until we took off, absolute unbearable heat, no entertainment
@RIASInsurance emailed you to request a paper copy of insurance (as suggested) but I have received this: [email protected] Your message couldn't be delivered.
Ask the recipient to tell their email admin that it appears that their system isn't accepting connection requests
@IcelandFoods. Delivery due 7-9 LAST NIGHT. Customer services no help - the store isn’t answering it’s phone & this is the reply from email:
A customer has not received their delivery, and no update has been made by the store. Please contact and reschedule another delivery.
@IcelandFoods Absolute shambles! Now I’ve received an email saying:
Hi there,
I hope this email finds you well,
A customer has not received their delivery, and no update has been made by the store.
Please contact the customer, and reschedule another delivery.