Lisa Giles-Shubel

Marketing Mgr for Aire Serv Michigan, Writer, Traveller, Military wife. Mom & step mom to 4 amazing young people.

[Lisa Giles-Shubel @LisaNewz]

I have two Spartans! #ProudMom @sammyray88 @The_X_Ray

[Lisa Giles-Shubel @LisaNewz]

Lisa Giles-Shubel
FANTASTIC! I have been on hold with
@Delta
and
@DeltaVacations
for 3 hours, 44 minutes and 2 seconds to tell them how they charged me over $800 home from Scotland on a pre-pair
@DeltaVacation #Delta
trip

[Lisa Giles-Shubel @LisaNewz]

FANTASTIC! I have been on hold with
@Delta
and
@DeltaVacations
for 3 hours, 42 minutes and 6 seconds to tell them how they charged me over $800 home from Scotland on a pre-pair
@DeltaVacations
trip.

[Lisa Giles-Shubel @LisaNewz]

FANTASTIC! I have been on hold with
@Delta
and
@DeltaVacations
for 3 hours, 14 minutes and 34 seconds to tell them how they charged me over $800 home from Scotland on a pre-paid
@DeltaVacations
trip.

[Lisa Giles-Shubel @LisaNewz]

FANTASTIC! I have been on hold with @Delta and @DeltaVacations for 3 hours, 11 minutes and 2 seconds to tell them how they charged me over $800 home from Scotland on a pre-pair @DeltaVacations trip. #Hypocrisy

[Lisa Giles-Shubel @LisaNewz]

.@Delta
@DeltaVacations

On hold for 3:08:09 for a mistake your airlineI was forced to pay additional money to get home from an overseas trip because of an unreported
@Delta
problem

[Lisa Giles-Shubel @LisaNewz]

Why suddenly do I want to ease @Delta from my business and personal flights? Because the #customerService is disgraeful

[Lisa Giles-Shubel @LisaNewz]

.@Delta
@DeltaVacations
On hold for 3:02:46
@Delta
problem

[Lisa Giles-Shubel @LisaNewz]

.@Delta
@DeltaVacations
On hold for 2:59:46 for a mistake your airline/vacation made. I was forced to pay additional money to get home from an overseas trip because of an unreported @Delta problem

[Lisa Giles-Shubel @LisaNewz]

.@Delta and @DeltaVacations why have I been on hold for 2 hours, 57 minutes and 3 seconds to let you know you were not honest about my pre-paid vacation ?

[Lisa Giles-Shubel @LisaNewz]

On hold trying to help @Delta
vacations deal with bad customer service for 2 Hours 56 minutes and 40 seconds

[Lisa Giles-Shubel @LisaNewz]

On hold trying to help @Delta vacations deal with bad customer service for 2 Hours 54 minutes and 28 seconds

[Lisa Giles-Shubel @LisaNewz]

Dear @DeltaVacations clients: please do yourself a favor and look for another frequent flyer airline. They will charge you more on pre-paid trips. "Ooops, we didn't know" #Delta #DeltaVacations

[Lisa Giles-Shubel @LisaNewz]

Dear @DeltaVacations clients. If you go overseas, you will not be helped to get home. It happened to us. You will be asked to pay over a THOUSAND dollars to get home

[Lisa Giles-Shubel @LisaNewz]

Instead, I was forced to pay $851 just to get home from Scotland because @Delta did not honor its PRE-PAID @DeltaVacations agreeement.

[Lisa Giles-Shubel @LisaNewz]

The funny thing is @Delta didn't seem concerned they cancelled my international flight back to the states without letting me know.

[Lisa Giles-Shubel @LisaNewz]

Trravellers: As a loyal @Delta flyer, please know that if you complain you'll be on hold for AT LEAST 3 hours.

[Lisa Giles-Shubel @LisaNewz]

@Delta 2:43:21 on hold for complaint.

[Lisa Giles-Shubel @LisaNewz]

@Delta 2:42:32

[Lisa Giles-Shubel @LisaNewz]

@Delta Currently on hold with your complaint line for 2 hours and 40 Minutes, WHY? I was a committed @Delta Vacations customer for years. No loyalty?

[Lisa Giles-Shubel @LisaNewz]

@Delta I am now at 2:45 hours on hold. You canceled my flight from Scottland to USA without email or notice. SHAME ON YOU. I used to use @Delta vacations and your airline exclusively Shame on me