@AmericanAir I’ve emailed customer relations 3 times and gotten the same canned response each time no matter what I type. Is it possible to get someone to actually read and respond???
@AmericanAir I don’t need rebooking help. I finally made it home but I am requesting compensation for the delay and cancellation, lack of customer service. I want the situation escalated.
@AmericanAir They gave a generic email saying thank you for the feedback. They didn’t read my email or do anything to fix the situation. I emailed again and got the same exact email as the first! This is not customer service.
@AmericanAir coming back from my fathers funeral my flight was delayed hours then cancelled due mechanical issues. I’ve emailed support twice for help and gotten the same canned response both times from the same “person”. What happened to customer service? Please help me!