Lisa Newkirk | Robinhood

Head of Customer Experience
Manager at RobinhoodApp. Christian ✝️ | Tech star | $XRP , $BTC 💎

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@wokeproofed You’ll need to re index your switch it back. Are you using the app on mobile or extension ?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@DukeOfNE Hi Steve, thank you for bringing this to our attention and apologies for the delay, we’re currently managing a high volume of requests. I’m reaching out to you via DM now to assist directly please follow back and keep an eye on your inbox.

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@DukeOfNE kindly shoot me a follow back!

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@DukeOfNE Hi Duke, thank you for bringing this to our attention and apologies for the delay, we’re currently managing a high volume of requests. I’m reaching out to you via DM now to assist directly please follow back and keep an eye on your inbox.

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@PeterN424231 Hello Peter, 👋
That’s not normal and we understand how disappointing that can be. Are you on mobile or desktop ?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@RitalinDosed @RitalinDosed Thanks for flagging this — that’s a serious security issue and we’ll want to reproduce it quickly. Please don’t post any more bypass steps publicly. What app version and Android version are you running?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@RitalinDosed Hi James, We know how important this is for you. We'd like to take a look into this for you, I’ve just followed you, kindly follow and send a direct message to get it sorted out promptly. Thanks

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@pk_555 Please shoot me a follow back so we can take a closer look at this.

[Lisa Newkirk | Robinhood @LisakirkHOOD]

Do not deposit money in CVS. When did you get this mail ?@aposadas104

[Pump It @aposadas104]

@zackhorses What do you mean deposit money into CVS??

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@mekusotuitorude We’re genuinely sorry for the frustration this has caused. We understand how disappointing it is. Does this issue still persist ?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@macrokeizai We’re genuinely sorry for the frustration this has caused. We understand how disappointing it is. Does this issue still persist ?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@champagnepapa1_ We’re genuinely sorry for the frustration this has caused. We understand how disappointing it is. Does this issue still persist ?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@skepticmohit We’re sorry to hear that. To help us understand this better, can you confirm if you’ve already reported the pending transactions as unauthorized, or are they still showing as pending in your account?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@skepticmohit We’re genuinely sorry for the frustration this has caused. We understand how disappointing it is. Does this issue still persist ?

[John W. Rankin @johncu71]

@AskRobinhood why are options transactions delayed today? my account is showing inaccurate amounts that fluctuate from closed option positions.

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@johncu71 Thanks for letting us know John. Were any of the affected options positions exercised or assigned, or were they all closed normally?

[John W. Rankin @johncu71]

@AskRobinhood Thanks

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@johncu71 We’re genuinely sorry for the frustration this has caused. We understand how disappointing it is. Does this issue still persist ?

[Beez 🇺🇸 @Beez0223]

Uploaded 5k into my Robinhood account (first time using since last year) and got account locked immediately. So ugly. Missing plays for literally no reason

@RobinhoodApp @AskRobinhood

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@Beez0223 @Beez0223 That doesn’t sound expected. Can you confirm if the $5k deposit was made from a bank account that was already linked and verified on your Robinhood account, or was it a new funding source?

[Lisa Newkirk | Robinhood @LisakirkHOOD]

@Beez0223 That doesn’t sound expected. Can you confirm if the $5k deposit was made from a bank account that was already linked and verified on your Robinhood account, or was it a new funding source?

[Beez 🇺🇸 @Beez0223]

* after requesting a call through the app I might add