Lloyd Chapman

twiddling algorithms to model infectious diseases

[Lloyd Chapman @Lloyd_Chapman_]

@AskNationwide I'd appreciate a reply to this if you'd like me to ever bank with you again.

[Lloyd Chapman @Lloyd_Chapman_]

@AskNationwide extremely disappointed that after changing my address online, the next communication I receive from you is a letter to say that my account has been closed and that I need to fill in a form and bring ID to _reclaim_ my savings!

[Lloyd Chapman @Lloyd_Chapman_]

As it was an ISA, I've lost several hundred pounds in interest and the tax-free status of the savings. I really would expect better from the nation's "best high-street bank"!

[Lloyd Chapman @Lloyd_Chapman_]

@GNRailUK @GNRailUK, I posted the tickets and received a reply asking for more details, and have now replied twice with the details without a response (case ref.: 20250605-784537). Please can you chase this up!!!

[Lloyd Chapman @Lloyd_Chapman_]

@GNRailUK how do I apply for an unused paper ticket refund online? On your website, it says that I can apply online via my account but I can't see where in my account I can apply.

[Lloyd Chapman @Lloyd_Chapman_]

@GNRailUK Why does it say on the website that paper tickets can be refunded online? Is that only for tickets purchased online and collected at the station? If so, that's confusing and you should update the website. How do I apply for a refund by post? There are no details on your website.

[Lloyd Chapman @Lloyd_Chapman_]

@GNRailUK No, I purchased it from a ticket machine (so, yes, they're printed)

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast Hi Pete. Sure I've DM'ed it to you.

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast Trying to book a return ticket from Lancaster to Cambridge with a bike reservation but can't find a pair of trains for which there's a bike reservation on the outward leg no matter how many random combination of dates and times I try. Completely unacceptable!

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast Hi Richard. I'm travelling out today on the 13:40 and back on the 30th on the 15:53 from Cambridge (17:30 from Euston)

[Lloyd Chapman @Lloyd_Chapman_]

How is it that you won't refund us when my partner and I book an unnecessary extra ticket due to wrong information you gave us @Ryanair?

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast It was the train manager. It cost me another 2 hours on a journey that had already been delayed by a couple of hours due to a cancellation.

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast how is it fair that if I'm travelling with a bike and my train is cancelled I have to get another bike reservation to travel on one of your trains even if there isn't time to get to the ticket office and back to catch the next train?

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast Or operate a first-come-first-served policy as other train companies do.

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast Sorry, Kim, that's not good enough. You should be able to easily check whether there are any passengers needing to board with bikes further down the journey, and change the availability in the system so that nobody with a bike reservation is refused boarding.

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast The current policy puts people travelling with a bike (who you should be supporting) at a big disadvantage if there are cancelations. Other train companies are nowhere near as restrictive. Please sort it out!

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast In that situation, why can't it be up to the train manager whether to let me board with my bike, with the default being to let me board if there's space?

[Lloyd Chapman @Lloyd_Chapman_]

@AvantiWestCoast I wasn't allowed to board an @AvantiWestCoast train today in exactly this situation, which turned a 2 hour journey into a 4 hour one. Not impressed!

[Lloyd Chapman @Lloyd_Chapman_]

If you're mourning the queen today, spare a thought for the hundreds of thousands who have died from COVID since the start of the pandemic.