London Assay Office

LAO is where hallmarking began over 700 years ago. Hallmarking • Laser Engraving • Lab Services • Antique Plate Authentication • Valuations • Trial of the Pyx •

[London Assay Office @LondonAssay]

Please note that this account is not actively monitored, and that we are unable to provide customer support through this platform.

Please email any customer queries to: [email protected]

[London Assay Office @LondonAssay]

Other services remain operational. We
apologise for any inconvenience and
hope the issue will be resolved soon.

With thanks,

The Customer Service Team

[London Assay Office @LondonAssay]

Service update:

We are currently experiencing service
disruption due to intermittent internet
access. This means customers may
experience the following problems:
1. Making payments
2. Submitting packets online
3. Registrations
4. Contacting the Assay Office teams

[London Assay Office @LondonAssay]

Service update: Due to an issue with our internet provider, the counter at Greville St is currently closed. We are able to accept packets for laser marking from Greville St customers at Goldsmiths’ Hall. We are working hard to resolve the issue and apologise for any inconvenience

[London Assay Office @LondonAssay]

The King’s Remembrancer, Senior Master Cook of the Kings’ Bench Division of the High Court, has today pronounced a positive verdict on the 7,960 coins submitted by @RoyalMintUK at the Trial of the Pyx – the United Kingdom’s oldest judicial process.

https://t.co/uigB1faMDf

[London Assay Office @LondonAssay]

@BadgeBespoke Hello. We are not able to offer customer support through this platform. Please email our customer service team ([email protected]), who will be happy to assist.

[London Assay Office @LondonAssay]

Learn how the Goldsmiths’ Hallmark Authentication Committee and the London Assay Office help to protect consumers and the trade from fakes and forgeries of Antique British Silver, at our Fakes & Forgeries seminar on Friday 12 April 2024.

https://t.co/YuB5VYmDM3

[London Assay Office @LondonAssay]

@louiseplatina Hi Louise, apologies for missing your message. We're unfortunately not able to provide customer support through twitter/X. Our Customer Service team will be able to help via email ([email protected]).

[London Assay Office @LondonAssay]

@NatalieManifold Sorry to miss your message Natalie - we emailed all active customers with a full update on 29 February. You can read the most recent update (4 March) here: https://t.co/jjoAPZuVtI

[London Assay Office @LondonAssay]

@DesignsLucylou Hello Lucy - apologies for the delayed response. We will begin posting out packets again tomorrow (Wednesday 28 February).

[London Assay Office @LondonAssay]

Thank you for your patience and understanding, your business is important to us, we will be providing a further update in the coming days.

The London Assay Office Team 7/7

[London Assay Office @LondonAssay]

Service update - Tuesday 27 February 2024 - 17:00

Tomorrow (Wednesday 28 February) we will begin posting out completed packets, and will be open to accept new packets at the Greville Street and Goldsmiths' Hall counters for next day and standard hall services. 1/7

[London Assay Office @LondonAssay]

We are still working to resolve some issues with our IT systems, and at this time, we cannot provide updates about specific packets. All packets in our possession remain safe and secure. 6/7

[London Assay Office @LondonAssay]

@JWarrenberg Please accept our apologies for any inconvenience caused to you and your business. We're working hard to resolve the issue and will provide a further update on Tuesday 27 February. Please do not post articles to us that have not had an online hallnote completed.

[London Assay Office @LondonAssay]

Service update: Monday 26 February - 13:00

We are experiencing a technical issue with one of our IT systems, which has impacted our ability to accept packets and to dispatch packets by post, and access to our website and to our emails. 1/5

[London Assay Office @LondonAssay]

@DesignsLucylou Please accept our apologies for any inconvenience caused to you and your business. We're working hard to resolve the issue and will provide a further update on Tuesday 27 February.

[London Assay Office @LondonAssay]

@emmakatefrancis Apologies for the delayed response - please see our most recent post for an update. We have also sent an email to all customers which should be in your inbox shortly.

[London Assay Office @LondonAssay]

Today we have experienced a technical issue with one of our IT systems, which led to the temporary closure of our counters and our online account system.

We are currently working to resolve this issue, and plan to fully re-open tomorrow afternoon. 1/3