Caroline Pugh

London based PR Director attempting to solve the beauty world's problems one lipstick at a time. Lover of cats, shoes & politics. All tweets are my own, natch.

[Mane 'n Tail UK & IE @ManenTailUK_IE]

*#WIN* Follow us & RT to win this beauty bundle to beat the post-bank holiday blues! Ends 4/6/17. UK & Ireland residents only #comp #RT

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp Thanks Richard, but we've known for 12 days where the parcel is so what possible reason would @DPD_UK have to close the case

[Caroline Pugh @LondonBeautyPR1]

@DPD_UK Gerrard Int. understandably do not want the parcel as it is not addressed or for them can you please contact them? @knowhowtohelp

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp @DPD_UK @curryspcworld there has been a shocking lack of customer service from both parties

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp I would question how @DPD_UK could close the case without ameliorating their screw up. This entire situation is ridiculous!

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp it is currently in Borehamwood at a company called Gerrard International where @DPD_UK said they would collect it a week ago

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp FYI @DPD_UK have lied repeatedly about investigating and trying to resolve the situation & are placing blame on @Currys

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp @curryspcworld apparently the parcel is still in Borehamwood but @DPD_UK haven't bothered to collect it or investigate

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp @curryspcworld can you PLEASE help me as @DPD_UK have closed the case without a resolution. This situation is ridiculous!

[Caroline Pugh @LondonBeautyPR1]

@knowhowtohelp Thanks Gemma. I have just you a DM with the case number

[Caroline Pugh @LondonBeautyPR1]

@DPD_UK Thanks Alison. Could you let me know if there's any update on this?

[Caroline Pugh @LondonBeautyPR1]

@DPD_UK Hi Alison, it's 15501980642183. I have been informed that the case is listed as closed without being solved, which is baffling

[Caroline Pugh @LondonBeautyPR1]

.@curryspcworld @DPD_UK shocked at the lack of customer service I have received. 2 weeks in and my @fitbit order is still missing #currys

[Caroline Pugh @LondonBeautyPR1]

Had the most fantastic journey with London's singing cabbie! @akswings #thesingingcabbie

[Caroline Pugh @LondonBeautyPR1]

https://t.co/pP7ThSrs01. https://t.co/RtRarvxbz9

[The Prince and Princess of Wales @KensingtonRoyal]

Unfortunately for you @FLOTUS and @POTUS I wasn't alone when you sent me that video 😉 - H.
https://t.co/sjfSQvkzb6

[Caroline Pugh @LondonBeautyPR1]

#dessert #desserttime #dessertporn hiltonhotels #anthonymarshall #apple #cewbeautyawards #prlife… https://t.co/xRuTWpx0KD

[Caroline Pugh @LondonBeautyPR1]

@cew_uk #cewbeautyawards #prlife #awards #beautypr @dowalwalker #fingerscrossed @ London Hilton… https://t.co/L1c2OyVIDK

[Caroline Pugh @LondonBeautyPR1]

#Regram @Lisa_Eldridge @dowalwalker @byterryofficial #sundesignerpalette #colour #palette… https://t.co/59FQnLqrgG

[Caroline Pugh @LondonBeautyPR1]

Gorgeous treat from @britbeautyblog #fortunefavoursthebrave #gorgeous @ Fenwick Of Bond Street https://t.co/ZlA2V71G2P

[Caroline Pugh @LondonBeautyPR1]

Finally time to open the Easter Egg of dreams! @charbonnel #Easter #chocolateoverdose #chocolate… https://t.co/1sAjVWI3g3