@Mukesh73636573 Dear @Mukesh73636573
Thank you for your message and interest in Maison Longchamp.
Sorry for the inconvenience. Could you please provide more details in a private message so we can assist you better?
Maison Longchamp wishes you an excellent day !
Tia
@noura88ksa Dear @noura88ksa
Thank you for your message and interest in Maison Longchamp.
Exchanges are only possible in physical Longchamp stores.
Maison Longchamp wishes you an excellent day !
Tia
@GopalkrishnanCp Dear @GopalkrishnanCp
We’re truly sorry to hear about your experience.
This is not the standard of service we strive to uphold.
Please don’t hesitate to send us more details via private message so we can look into the matter and follow up with the store concerned.
Maison 1/2
@XxjimpungixX Dear @XxjimpungixX
Thank you for your message and interest in Maison Longchamp.
Sometimes it may take a little longer for our website to update, which is why the item appeared as available.
Could you please send us the phone number you tried to contact in a private 1/2
@XxjimpungixX availability can change quickly due to in-store purchases or reservations.
Thank you for your understanding, and we hope to welcome you again under better circumstances.
Maison Longchamp wishes you an excellent day !
Tia 2/2
@XxjimpungixX Dear @XxjimpungixX
We're truly sorry for the inconvenience and disappointment caused. We've shared your feedback with the appropriate department to help improve the accuracy of stock updates.
That said, we always recommend calling the store directly before traveling, as 1/2
@sweetieasd Dear @sweetieasd
Thank you for your message and interest in Maison Longchamp.
We are sorry that our packaging did not meet your expectations. During checkout, you may select the gift wrapping option free of charge. It is not added automatically for ecological reasons.
Maison 1/2
@Whodathunk19840 Dear @Whodathunk19840
Thank you for your message and interest in Maison Longchamp.
Please send your order details via direct message so we can assist you further.
Maison Longchamp wishes you an excellent day !
Tia
@coversby78 Dear @coversby78
Thank you for your message and interest in Maison Longchamp.
We are sorry to inform you that tears in the canvas are not repairable.
Maison Longchamp wishes you an excellent day!
Tia
@LuciaCesareF Dear @LuciaCesareF
Thank you for your message and interest in Maison Longchamp.
We recommend purchasing only from our official website https://t.co/d49bhbN3rh or authorized resellers to ensure product authenticity and to benefit from our after-sales service.
Maison Longchamp 1/2
@jaeklein Dear @jaeklein
To enable us to give you a precise answer, please contact the Customer Service in your country: https://t.co/5jEQDo5VXX
Maison Longchamp wishes you an excellent day!
Tia
@alterashans Dear @alterashans
We are sorry for the inconvenience. Yes, full leather bags do come with a dust bag.
Please contact our customer services team for further assistance : [email protected]
Maison Longchamp wishes you an excellent day!
Tia
@bybardot Dear @bybardot
We are truly sorry to hear about your experience and apologize for any inconvenience caused.
Could you please provide more details via private message so we can better assist you and resolve this matter?
Maison Longchamp wishes you an excellent day!
Tia
@ClaireB32950449 Dear Claire,
You have contacted us regarding the repair of your bag and we are sorry for the situation.
In order to benefit from our after-sales service, we invite you to contact the point of sale closest to your home.
If you have kept your proof of purchase, we thank you 1/3
@ClaireB32950449 for attaching it to your item when you drop it off.
The boutique will forward this to our After-Sales Service who will then make the appropriate decision.
You will find the list of our boutiques and resellers on our website in the Store Locator section: 2/3